Position Summary:

Our medical office receptionist plays an integral role on our office. This is a front-facing role with real impact—you are the first voice and first impression for our patients.

This is a fast paced role that requires the ability to multitask and triage various jobs at once. The successful candidate will bring a positive, pleasant disposition to the office setting and will also be a strong, dependable team player.

Key Responsibilities:

- Greet patients in person and by telephone, responding to inquiries or directing them appropriately.
- Schedule appointments efficiently to support patient satisfaction, provider schedules, and treatment room utilization.
- Monitor patient flow, notify providers of patient arrivals, and communicate appointment delays.
- Provide courteous, compassionate service by addressing patient questions and concerns and maintaining an organized reception area.
- Maintain, file, and retrieve accurate patient records using the electronic medical record (EMR) system. Prior EMR experience is essential.
- Manage patient billing, collect applicable fees, and coordinate third-party matters as required.
- Monitor office supplies and equipment,



place and track orders, verify deliveries, and arrange servicing and repairs.
- Respond appropriately to patient emergencies and assist patients in distress.
- Maintain patient confidentiality and safeguard personal health information.
- Recall and schedule patients requiring follow-up for abnormal test results.
- Coordinate specialist, diagnostic, and other external appointments, and communicate appointment details to patients.
- Perform general administrative duties, including faxing, photocopying, scanning, filing, and shredding.
- Complete additional administrative duties as assigned by physicians, the Executive Director, or the Board.

Benefits:

- Consistent Monday to Friday schedule, generally 9am to 5pm
- Supportive Work Environment
- Generous Vacation Time – Starting at 4 Weeks Annually
- Competitive hourly wage based on experience

Location: Jane Finch Family Health Team -- 1 York Gate Blvd Toronto, ON Status: Permanent, full-time - to fill a vacancy

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Medical Office Receptionist (North York)
🏢 Jane Finch Family Health Team
📍 North York