Cochrane Toyota, located in Cochrane, Alberta, is just a 15 minute drive West of Calgary and a 40-minute drive from the Canadian Rockies. We are looking to attract top customer service-centric individuals to join our growing service team. Cochrane is a close-knit community that is safe, a great place to raise a family, and offers the best of the outdoors right outside your doorstep.

Cochrane

Toyota is looking for an experienced, motivated Automotive Service Advisor to join our growing Service Department.

Our Service

Advisors are responsible for owning the customer experience from check in to vehicle delivery, building long-term relationships, identifying service needs, presenting recommendations professionally, and working closely with our technicians and production team to keep vehicles moving efficiently through the shop. We are looking for someone who is organized, driven, comfortable working toward measurable goals, and understands that great customer service and strong sales performance go hand in hand.

Cochrane

Toyota is a busy, high-performing Toyota dealership with a strong focus on customer experience, teamwork, accountability, and continuous improvement.

Our Service Advisors are supported by: A busy and established Service Department Digital vehicle inspections and technician videos Toyota training and development A strong internal process for appointment preparation and customer follow-up Leadership that believes in coaching, development, and accountability We believe in giving our team the tools and support they need to succeed while maintaining clear expectations for performance.



Competitive compensation based on experience and performance Comprehensive health and dental benefits Paid vacation Toyota training and ongoing professional development Modern facilities and industry-leading technology Rotating weekend schedule Previous automotive Service Advisor experience is strongly preferred Automotive dealership experience is an asset Solid customer-service and relationship-building skills The ability to manage multiple customers and repair orders simultaneously Comfort working in a fast-paced, performance-driven environment Experience using dealership management systems and digital inspection platforms is an asset PBS and Xtime experience are considered assets Toyota experience is considered an asset A valid Class 5 driver’s license Own the Customer Experience Greet customers professionally and build trust from the moment they arrive Listen carefully to customer concerns and document them accurately on the repair order Obtain proper customer authorization before work is completed Keep customers informed throughout the repair process Review completed work and invoices with customers at vehicle delivery Build long-term customer relationships and encourage future service retention Sell Service Professionally Handle customer questions and objections professionally Identify opportunities to improve customer retention and future service business Take ownership of estimates from presentation through customer decision It is providing customers with the information they need to make informed decisions while confidently asking for the business. Enjoys working with customers Accepts coaching and wants to improve

📌 Medical Services Administrator (Cochrane)
🏢 Cochrane Toyota
📍 Cochrane