Classification Title: Mental Health Therapist

Department: Addiction and Mental Health Services, Shelter and Housing Services, Training Services

Hours of Work: 40 Hours Per Week (Full-time, Permanent)

Reports to: Director of Addictions, Mental Health and Outreach Services

Number of Positions: 1

Location: Downtown Toronto

Salary: $87,500- $93,000 annually

Application Deadline: Monday, October 05, 2026

Requisition Type: Active Job Posting

Company Overview

Street Haven at the Crossroads offers women experiencing or at risk of homelessness a pathway to safety, stability, and personal empowerment. Through emergency shelter, supportive housing, addiction recovery programs, and skills training, they deliver integrated, compassionate services that help women rebuild their lives with dignity and hope.

Position Overview

Reporting to the Director of Addiction, Mental Health and Outreach Services, the therapist will be an integral part of a trauma-informed addictions treatment program dedicated to supporting women in their recovery journey, with a primary service location at our emergency shelter. Working in collaboration with the manager and multidisciplinary team, you will provide individual and group psychotherapy, helping clients address the psychological and emotional challenges related to addiction, mental health, and trauma.

Utilizing evidence-based therapeutic approaches, you will assist clients in developing healthier coping mechanisms, improving emotional regulation, and fostering resilience. Your role will include assessing clients' mental health needs, creating tailored treatment plans, and facilitating therapeutic interventions that prioritize safety, empowerment, and recovery.

As part of Street Haven’s commitment to culturally responsive and anti-oppressive practice, we are seeking an individual who has demonstrated experience and success serving and representing racialized women to better reflect and respond to the lived experiences of the women we serve, particularly those accessing services at our shelter location.

This position is also aligned with the City of Toronto’s shelter initiatives that prioritize culturally responsive service delivery, including Community Action Based Responses (CABR), Afrocentric and Afro-Caribbean–focused supports, and approaches that recognize the impacts of anti-Black racism, colonialism, and systemic inequities. The successful candidate will contribute to care that is culturally grounded, strengths-based, and responsive to the diverse identities, histories, and realities of women accessing emergency shelter services.

By adopting a trauma-informed and client-centered approach, you will create a compassionate, non-judgmental space for women to heal and learn skills to address their mental health concerns.

Key Contributions

· Provide psychotherapy to promote emotional healing, self-discovery, and coping skills

· Facilitate individual and group sessions to support clients from the shelter, housing, training, and addictions programs in exploring their feelings, thoughts, and lived experiences

· Assess clients’ mental health needs and develop personalized, culturally responsive treatment plans

· Create a supportive, non-judgmental, and trauma-informed therapeutic setting

· Collaborate with a multidisciplinary team to ensure holistic, coordinated care and provide feedback on client progress

· Foster resilience and empowerment through therapeutic interventions grounded in harm reduction and recovery-oriented practice

· Employ an anti-oppressive, anti-racism, and trauma-informed lens in all therapeutic interactions, ensuring that all clients feel respected, valued, and understood

Key Competencies

· Clinical Proficiency: Strong knowledge of psychotherapy techniques and evidence-based therapeutic practices

· Trauma-Informed Care: Demonstrated expertise in trauma-informed approaches and an understanding of the impact of trauma on mental health and substance use

· Empathy and Compassion: Ability to support clients with complex needs in a respectful, non-judgmental manner

· Group Facilitation Skills: Experience facilitating therapeutic groups that encourage engagement, safety, and peer connection

· Emotional Intelligence: Strong ability to support emotional processing, self-reflection, and personal growth

· Cultural Responsiveness: Lived and professional experience supporting diverse communities, with the ability to provide culturally responsive and anti-oppressive care

· Collaboration: Experience working within a multidisciplinary team environment

· Ethical Practice: Commitment to qualified ethics, confidentiality, and privacy standards

· Documentation and Record-Keeping: Strong organizational skills to maintain accurate clinical documentation in accordance with organizational, legislative, and legal requirements

· Legal Eligibility: Must be legally eligible to work in Canada

Qualifications and Experience

· Master’s degree in Social Work (MSW), Psychotherapy, Counselling Psychology, and/or a combination of relevant education and work experiences





· Registration or eligibility for registration with a relevant regulatory body (e.g., OCSWSSW, CRPO) preferred

· Experience providing therapy/counselling within shelter settings, mental health, addictions programs, and/or other trauma-informed settings

· Experience working with women and gender-diverse individuals with complex needs

· Group facilitation experience preferred

Working Workplace

- Days and occasional evenings if needed
- This position may be single shifted
- The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Bona Fide Occupational Requirements (Physical Demands)

To safely perform the essential duties of this position, successful candidates must be able to meet the following bona fide occupational requirements:

· Safely lift, carry, transfer, or pivot up to 23 kg (50 lbs) unassisted when required.

· Perform frequent standing, walking, bending, crouching, reaching, and other physical movements throughout the shift.

· Respond promptly to emergencies, including assisting clients during falls, evacuations, or crisis situations when required.

· Work safely in a physically demanding, fast-paced, and unpredictable environment.

Accommodation and Accessibility

Street Haven at the Crossroads is committed to providing an accessible, and inclusive recruitment process. Accommodations are available throughout the recruitment and selection process for applicants who require them due to disability or other protected grounds under applicable human rights legislation.

Commitment to Equity, Diversity, and Inclusion

Street Haven at the Crossroads is committed to fostering a diverse, equitable, inclusive, accessible, and respectful work environment. We value the experiences, perspectives, and contributions of our employees, and applicants, and are committed to creating an environment where everyone is treated with dignity, and respect. We strongly encourage applications from all qualified individuals, particularly those from equity-deserving groups, including racialized person/persons of colour, Indigenous peoples, women, persons with disabilities, and members of the 2SLGBTQIA+ community.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Classification Title: Mental Health Therapist

Department: Addiction and Mental Health Services, Shelter and Housing Services, Training Services

Hours of Work: 40 Hours Per Week (Full-time, Permanent)

Reports to: Director of Addictions, Mental Health and Outreach Services

Number of Positions: 1

Location: Downtown Toronto

Salary: $87,500- $93,000 annually

Application Deadline: Monday, October 05, 2026

Requisition Type: Active Job Posting

Company Overview

Street Haven at the Crossroads offers women experiencing or at risk of homelessness a pathway to safety, stability, and personal empowerment. Through emergency shelter, supportive housing, addiction recovery programs, and skills training, they deliver integrated, compassionate services that help women rebuild their lives with dignity and hope.

Position Overview

Reporting to the Director of Addiction, Mental Health and Outreach Services, the therapist will be an integral part of a trauma-informed addictions treatment program dedicated to supporting women in their recovery journey, with a primary service location at our emergency shelter. Working in collaboration with the manager and multidisciplinary team, you will provide individual and group psychotherapy, helping clients address the psychological and emotional challenges related to addiction, mental health, and trauma.

Utilizing evidence-based therapeutic approaches, you will assist clients in developing healthier coping mechanisms, improving emotional regulation, and fostering resilience. Your role will include assessing clients' mental health needs, creating tailored treatment plans, and facilitating therapeutic interventions that prioritize safety, empowerment, and recovery.

As part of Street Haven’s commitment to culturally responsive and anti-oppressive practice, we are seeking an individual who has demonstrated experience and success serving and representing racialized women to better reflect and respond to the lived experiences of the women we serve, particularly those accessing services at our shelter location.

This position is also aligned with the City of Toronto’s shelter initiatives that prioritize culturally responsive service delivery, including Community Action Based Responses (CABR), Afrocentric and Afro-Caribbean–focused supports, and approaches that recognize the impacts of anti-Black racism, colonialism, and systemic inequities.



The successful candidate will contribute to care that is culturally grounded, strengths-based, and responsive to the diverse identities, histories, and realities of women accessing emergency shelter services.

By adopting a trauma-informed and client-centered approach, you will create a compassionate, non-judgmental space for women to heal and learn skills to address their mental health concerns.

Key Contributions

· Provide psychotherapy to promote emotional healing, self-discovery, and coping skills

· Facilitate individual and group sessions to support clients from the shelter, housing, training, and addictions programs in exploring their feelings, thoughts, and lived experiences

· Assess clients’ mental health needs and develop personalized, culturally responsive treatment plans

· Create a supportive, non-judgmental, and trauma-informed therapeutic environment

· Collaborate with a multidisciplinary team to ensure holistic, coordinated care and provide feedback on client progress

· Foster resilience and empowerment through therapeutic interventions grounded in harm reduction and recovery-oriented practice

· Employ an anti-oppressive, anti-racism, and trauma-informed lens in all therapeutic interactions, ensuring that all clients feel respected, valued, and understood

Key Competencies

· Clinical Proficiency: Strong knowledge of psychotherapy techniques and evidence-based therapeutic practices

· Trauma-Informed Care: Demonstrated expertise in trauma-informed approaches and an understanding of the impact of trauma on mental health and substance use

· Empathy and Compassion: Ability to support clients with complex needs in a respectful, non-judgmental manner

· Group Facilitation Skills: Experience facilitating therapeutic groups that encourage engagement, safety, and peer connection

· Emotional Intelligence: Strong ability to support emotional processing, self-reflection, and personal growth

· Cultural Responsiveness: Lived and professional experience supporting diverse communities, with the ability to provide culturally responsive and anti-oppressive care

· Collaboration: Experience working within a multidisciplinary team workplace

· Ethical Practice: Commitment to professional ethics, confidentiality, and privacy standards

· Documentation and Record-Keeping: Strong organizational skills to maintain accurate clinical documentation in accordance with organizational, legislative, and legal requirements

· Legal Eligibility: Must be legally eligible to work in Canada

Qualifications and Experience

· Master’s degree in Social Work (MSW), Psychotherapy, Counselling Psychology, and/or a combination of relevant education and work experiences

· Registration or eligibility for registration with a relevant regulatory body (e.g., OCSWSSW, CRPO) preferred

· Experience providing therapy/counselling within shelter settings, mental health, addictions programs, and/or other trauma-informed settings

· Experience working with women and gender-diverse individuals with complex needs

· Group facilitation experience preferred

Working Environment

- Days and occasional evenings if needed
- This position may be single shifted
- The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Bona Fide Occupational Requirements (Physical Demands)

To safely perform the essential duties of this position, successful candidates must be able to meet the following bona fide occupational requirements:

· Safely lift, carry, transfer, or pivot up to 23 kg (50 lbs) unassisted when required.

· Perform frequent standing, walking, bending, crouching, reaching, and other physical movements throughout the shift.

· Respond promptly to emergencies, including assisting clients during falls, evacuations, or crisis situations when required.

· Work safely in a physically demanding, fast-paced, and unpredictable environment.

Accommodation and Accessibility

Street Haven at the Crossroads is committed to providing an accessible, and inclusive recruitment process. Accommodations are available throughout the recruitment and selection process for applicants who require them due to disability or other protected grounds under applicable human rights legislation.

Commitment to Equity, Diversity, and Inclusion

Street Haven at the Crossroads is committed to fostering a diverse, equitable, inclusive, accessible, and respectful work environment. We value the experiences, perspectives, and contributions of our employees, and applicants, and are committed to creating an environment where everyone is treated with dignity, and respect. We strongly encourage applications from all qualified individuals, particularly those from equity-deserving groups, including racialized person/persons of colour, Indigenous peoples, women, persons with disabilities, and members of the 2SLGBTQIA+ community.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Pay: $87,500.00-$93,000.00 per year

Work Location: In person

📌 Mental Health Therapist (Toronto)
🏢 Street Haven at the Crossroads
📍 Toronto