Join KTek Resourcing as a Desktop Support Specialist in Montreal. Provide expert Windows 10/11 assistance and manage user issues with professionalism for a seamless IT experience. This mid-senior level role requires 2 to 4 years of IT support experience, focusing on end-user satisfaction through effective problem-solving.

You will engage directly with users at the digital bar, ensuring optimal inventory management while coordinating closely with hardware asset teams. Your expertise in up-to-date device management technologies and fluency in French and English will enhance support delivery. Key Responsibilities:

- Provide comprehensive support for Windows 10/11 end-users
- Manage the stock room and track inventory efficiently




- Collaborate with asset management for precise tracking
- Lead device refresh initiatives to Windows 11
- Utilize ServiceNow for ticketing and organizing support activities

Requirements:

- 2-4 years in IT support or field services
- Familiarity with modern device management technologies
- Experience in using ServiceNow or similar ticketing systems
- Bilingual in French and English
- Hands-on laptop, desktop, tablet support experience

Enhance user satisfaction and streamline IT support at KTek Resourcing in Montreal.

📌 Mid-Senior Desktop Support Specialist (Montreal)
🏢 KTek Resourcing
📍 Montreal