MSP Document Processing Clerk Level 1 (Temporary Assignment) PBC Solutions is looking for a MSP Document Processing Clerk Level 1 on a Temporary Assignment (TA) for a period of up to 6 months! We operate in a hybrid in-person and virtual environment and the successful candidate is expected to have regular presence at the office. Our mandate is to design, transform, and deliver the advantages and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

Position Summary: The position reviews and processes routine applications and other documents related to enrolment in Medical Services Plan (MSP) by validating information and entering it into the enrolment system. This position is designated as a Grid level 9, with an hourly range of $28.73 - $32.62. Processes documents provided by the public for enrolment into the MSP by validating information through imaging software and other resources and either rejecting or accepting based on established criteria; Corresponds with the public to explain policy decisions and to seek or provide information; releases personal information to 3rd party requesters as appropriate.

Participates in additional projects and initiatives as assigned.



Provides intermittent peer to peer mentorship/training as required. High school diploma or GED equivalent; may be subject to standardized testing.

One year’s experience in a data entry environment. Proven experience analyzing and processing data utilizing a high-level of attention to detail. Basic knowledge of Medical Services Plan policies and procedures.

Basic understanding of privacy and security related to personal information. Proficiency in basic computer skills in a Windows environment including MS Office Suite; ability to operate standard office equipment. Identifies others' communication styles and perspectives, adjusting language and approach accordingly.

Customer Focus: Takes time to analyze and understand the needs of both internal and external customers. Ensures the customer experience is a key requirement in the design and development of all products and services.

We offer a robust health & dental benefits plan and a Defined Benefit Pension Plan (PSPP) for all eligible employees, as well as various generous paid leaves. To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [email protected] may be given to Canadian Citizens and permanent residents. Equity – We commit to a balanced partnership.

We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success. Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude. Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

📌 MSP Document Processing Clerk Level 1 (Temporary Assignment) (Saanich)
🏢 PBC Solutions
📍 Saanich