Community health is about more than just vaccines and checkups. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters.

Neighborhood

Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community. As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually.

With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants. Working under the supervision of the Social Work Manager, the Social Services Support Specialist supports the delivery of high-quality, non-clinical psychosocial services to participants enrolled in the PACE program. This role focuses on administrative support, coordination of community resources, and assistance to participants and their families in navigating the PACE system.

The Social Services Support

Specialist plays an key role in promoting participants’ safety, well-being, and independence- with the goal of helping them age in place and remain safely at home for as long as possible.

Schedule: Monday-Friday, 8am-5pm. Assist MSW Social Workers by managing documentation, organizing participant communications, and preparing community resource materials, enabling clinical staff to focus on direct support and care planning Help coordinate referrals to community resources such as food assistance, housing programs, utility assistance, and caregiver support services Follow up on service referrals and document progress in the participant’s electronic medical record (EMR)



Assist in organizing participant care team meetings or interdisciplinary team (IDT) meetings by preparing documents and taking notes as needed Support the Social Workers in discharge planning coordination (e.g., Help maintain accurate and up-to-date resource lists, contact logs, and participant communication records Participate in team huddles and departmental meetings, providing input on logistical or service coordination issues Provide friendly, culturally competent customer service to participants and caregivers via phone, email, or in person Serves as a liaison between the PACE Social Worker and the Participant or the Participant’s decision-maker, providing instruction, guidance, or advice Provides telephone support and visits Participants in their homes when indicated Ensures confidentiality and compliance with HIPAA and organizational policies Participates in Participant group activities, support groups, outings, etc. May require local travel to participant homes or community organizations Bachelor’s Degree in Social Work, Psychology, Sociology, Counseling, Human Services, Public Health, Education or a related field required; OR Associate’s Degree in Social Work, Psychology, Sociology, Counseling, Human Services, Public Health, Education or a related field AND 2 years of case management support, outreach, or resource coordination may be considered in lieu of a bachelor’s degree One year of social work experience preferred Bilingual (English/Spanish) preferred Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment.





These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards First Aid training will be provided at onboarding and must be renewed annually. Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills Familiarity with community resources and navigating public assistance programs Excellent planning and organizational ability Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately Maintains current knowledge of policies and procedures as they relate to safe work practices Familiarity with location of nearest fire extinguisher and emergency exits Follows all infection control procedures including blood-borne pathogen protocols Comply with all regulations regarding corporate integrity and security obligations Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! 29.71 – $41.59 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

Basic Life

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📌 Neighborhood Healthcare - PACE Social Services Support Specialist - Riverside, CA
🏢 CHAISR
📍 Riverside