Enhance your career at Fairmont Chateau Laurier as a Bilingual Night Royal Service Agent. Focus on providing exceptional service and operational support during night shifts. This part-time position is critical for maintaining guest satisfaction through effective communication and prompt assistance.

You will be responsible for managing calls, assisting guests with information, and executing in-room dining orders. Ideal candidates will possess a strong service mindset and adaptability in emergency situations. Key Responsibilities:

- Manage incoming calls and guest requests efficiently
- Coordinate in-room dining and dining reservations
- Maintain guestroom telephones in working order
- Execute wake-up call programming for guests
- Comply with health and safety standards

Requirements:

- Must be available for overnight shifts
- Proficient in English and French
- Previous related experience in hospitality
- Must hold Smart Serve certificate
- Solid typing skills with a minimum speed of 40 words per min

Deliver top-tier service and represent Fairmont's commitment to excellence in hospitality.

📌 Night Royal Service Agent - Bilingual Role (Ottawa)
🏢 AccorHotel
📍 Ottawa