Location: Kelowna / Lake Country Area

Schedule: Monday to Friday, 7:00 AM – 3:00 PM

Pay: $23.50–$24.50 per hour, based on experience

Job Type: Full-Time, Permanent

Start Date: Immediate – we are looking to fill this position as soon as possible

Work Location: In person

Safety Net Security (SNS), a trusted security provider serving clients throughout British Columbia, is seeking an experienced and highly accountable Full-Time Site Security Supervisor to take ownership of the day-to-day security program at one of our dedicated properties in the Kelowna/Lake Country area.

This is not simply a guard position.

The Site Security Supervisor is responsible for the overall day-to-day success of the security operation at the property, including leadership of the assigned security team, maintaining service standards, ensuring guards understand and perform their duties, addressing site concerns, maintaining strong communication with the client, and keeping SNS management informed of anything affecting the account.

The successful candidate will be someone who takes ownership of their site, their team, and the quality of service being delivered.

Guided by our core values of People, Integrity, and Community, Safety Net Security takes pride in providing professional, proactive, respectful, and dependable security services.

Position Overview The Site Security Supervisor is the primary on-site security leader and acts as the connection between the client, frontline security staff, and Safety Net Security management.

You will be expected to know what is happening throughout the property, understand the responsibilities of each guard, ensure expectations are being met, and proactively address concerns before they become larger issues.

You will work directly on site while also providing leadership and oversight to the security team.

Success in this position requires strong leadership, professionalism, organization, sound judgment, accountability, and the ability to build positive working relationships with guards, management, residents, guests, staff, contractors, and the client.

Key Responsibilities

Site Ownership & Daily Operations

- Take day-to-day ownership of the site's security operations and overall security service delivery
- Maintain a strong understanding of the property, its security concerns, access points, high-risk areas, recurring issues, and site-specific expectations
- Ensure all security duties, patrols, checks, procedures, and post orders are being completed consistently
- Identify security, safety, operational, or service concerns and take appropriate action to resolve or escalate them
- Ensure the site remains organized, qualified, and operationally prepared
- Regularly review site procedures and identify opportunities to improve security operations
- Ensure guards are familiar with current site expectations, policies, emergency procedures, and client requirements
- Follow up on outstanding site issues to ensure they are resolved rather than simply reported

Security Team Leadership

- Provide direct day-to-day supervision, leadership, and support to all guards assigned to the property
- Set clear expectations for professionalism, performance, appearance, conduct, communication, and accountability
- Ensure guards arrive on time, properly uniformed, equipped, informed, and prepared for their shifts
- Coach and mentor guards to improve performance and maintain SNS standards
- Address performance concerns promptly and communicate significant issues to SNS management
- Assist with orientation and site-specific training for new security personnel
- Ensure guards understand their assigned duties and are capable of performing them independently
- Conduct regular check-ins with team members and maintain positive working relationships
- Help create a professional and accountable team culture




- Identify training gaps and recommend additional training or support where required

Staffing & Site Coverage

- Maintain awareness of the site's staffing requirements and scheduled coverage
- Assist SNS Operations with identifying scheduling or coverage concerns
- Respond proactively when staffing issues could affect the client or security coverage
- Assist with coordinating replacements or coverage when required in conjunction with SNS management
- Communicate recurring attendance, punctuality, reliability, or scheduling concerns
- Ensure effective handovers occur between guards and shifts

Client Relationship

- Act as the primary day-to-day on-site security contact for the client
- Build and maintain a professional, responsive, and positive relationship with client representatives
- Regularly communicate with the client regarding security concerns, incidents, trends, property issues, and operational needs
- Receive client concerns professionally and work with SNS management to ensure they are addressed
- Understand the client's expectations and ensure the security team consistently meets them
- Represent Safety Net Security professionally at all times

Patrols & Property Security

- Conduct regular foot and/or vehicle patrols throughout the property
- Monitor for suspicious activity, unauthorized access, disturbances, safety hazards, property concerns, and violations of site policies
- Ensure appropriate attention is provided to areas experiencing recurring security concerns
- Assist residents, guests, employees, contractors, or members of the public when appropriate
- Enforce site rules and policies professionally, respectfully, and consistently
- Maintain a visible and professional security presence throughout the property

Incident Response & De-escalation

- Respond to security incidents, disturbances, complaints, emergencies, and safety concerns
- Take leadership during significant incidents until additional assistance or emergency services arrive
- Use professional verbal de-escalation techniques whenever possible
- Determine when police, fire, ambulance, property management, or SNS management need to be contacted
- Ensure incidents are appropriately managed, documented, communicated, and followed up
- Review significant incidents with guards where coaching or procedural improvements are required

Reporting & Documentation

- Ensure all Daily Activity Reports, patrol reports, occurrence reports, incident reports, and other documentation are accurate and completed on time
- Review guard reports for quality, completeness, professionalism, and accuracy
- Ensure important information is communicated promptly to SNS management and the client
- Maintain accurate site records and documentation
- Track recurring incidents, concerns, or trends and bring them forward to management
- Use company-provided mobile reporting technology, including smartphones and tablets, for reporting and communication

Standards & Accountability

- Ensure all security personnel comply with Safety Net Security policies and site-specific procedures
- Maintain professional uniform, grooming, communication, and conduct standards
- Lead by example and hold team members accountable to the same expectations
- Protect confidential client, employee, resident, and company information
- Ensure equipment, keys, access devices, vehicles, radios, phones, and other security resources are properly maintained and accounted for




- Immediately communicate serious incidents, liability concerns, staffing problems, client concerns, or other significant issues to SNS management

What We're Looking For The ideal candidate is someone who does not need to be constantly directed.

We are looking for a supervisor who will take ownership of the property and the security team, recognize when something needs attention, and take the initiative to address it.

You should be comfortable leading people, having difficult conversations when necessary, interacting professionally with the client, and making decisions independently within your level of authority.

Required Qualifications

- Valid BC Security Worker Licence / Basic Security Training (BST)
- Valid driver's licence with a satisfactory driver's abstract
- Previous professional security experience
- Strong verbal and written communication skills
- Strong leadership and interpersonal skills
- Ability to manage employees professionally and fairly
- Ability to work independently and make sound decisions
- Strong situational awareness and attention to detail
- Ability to remain calm and professional during stressful or confrontational situations
- Strong organizational and follow-up skills
- Reliable, punctual, accountable, and professional
- Comfortable using smartphones, tablets, email, and electronic reporting systems

Preferred Qualifications
- Previous experience as a Site Supervisor, Site Lead, Security Supervisor, Senior Guard, or Security Manager
- Experience supervising multiple security personnel
- Experience working in residential communities, resorts, parks, hospitality properties, strata communities, or similar environments
- First Aid certification
- Experience dealing with residents, guests, property management, contractors, and members of the public
- Experience conducting employee coaching, training, and performance management

Why Join Safety Net Security?
- Competitive hourly wage of $23.50–$24.50 per hour, based on experience
- Consistent Monday-to-Friday schedule
- Full-time hours
- Company-provided uniforms
- Site-specific training and management support
- Opportunity for advancement within Safety Net Security
- Opportunity to take ownership of an established security site and lead a dedicated team
- Direct involvement with SNS Operations and management
- A role where strong leadership and initiative are recognized and valued

Schedule

Monday to Friday

7:00 AM – 3:00 PM

While the regular schedule is Monday to Friday, the Site Security Supervisor must maintain awareness of the site's overall operation and may occasionally be contacted regarding significant site, staffing, or operational matters outside of scheduled hours.

Licence / Certification

- Valid BC Security Worker Licence / BST – Required
- Valid Driver's Licence – Required
- Satisfactory Driver's Abstract – Required
- First Aid Certification – Required

Safety Net Security thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Safety Net Security is committed to providing professional security services built around People, Integrity, and Community.

Pay: $23.00-$25.00 per hour

Expected hours: No less than 40.0 per week

Application question(s)

- How many years of professional security experience do you have?
- Have you previously worked as a Site Supervisor, Security Supervisor, Senior Guard, Site Lead, or similar position? Please briefly describe your experience.
- Have you been responsible for the overall day-to-day operation of a security site?
- Are you comfortable being accountable for the overall performance and professionalism of the security team assigned to your site?
- Why are you interested in taking on a full-time site leadership position?

Work Location: In person

📌 Now Hiring – Full-Time Site Security Supervisor (Kelowna)
🏢 Safety Net Security
📍 Kelowna