We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are looking for a Community Manager. They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.

Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand Contribute ideas for the overall growth and health of both individual communities Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.



Work closely with social and content teams to produce exclusive content and create a diverse creative community. Entrepreneurial mindset and ability to operate autonomously in a remote environment Ability to use social media tools to glean trends, statistics, and insights A global mindset: someone who has either worked internationally or had experience managing a large regional community Prior customer service experience beneficial Ability to adapt to and learn new community-related software Able to work nights or weekends/variable schedule when necessary.

The company offers a competitive annual salary, medical and dental advantages, RRSP contributions, wellness allowance and much more! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences.

We value diversity and believe it enhances the growth and success of our organization. however, preference may be given to Canadian citizens and permanent residents. #

📌 Online Community Coordinator (Edmonton)
🏢 Humankind Global Recruitment
📍 Edmonton