gravitypope is looking for the right individual to fill the key role of Part Time Online Customer Service Associate, working out of our Edmonton Ecommerce Office.

The Online Service

Specialist is organized, energetic, positive, and eager to learn about gravitypope’s expansive product selection. The ideal candidate has experience in online sales and customer service with a desire to work in the fashion industry. They provide support to the Online Fulfillment team as needed to ensure service expectations are met.

They must have excellent communication skills with the ability to assist clients through multiple channels. They easily identify client needs to make tailored recommendations. Online Service Specialists are creative thinkers with good judgement that provide solutions to mitigate costs while providing excellent service to clients. This role requires full weekend availability.

Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks available include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial setting characterized by continued growth and strong business results.

Key Responsibilities:

- Identify and assess client needs to achieve satisfaction
- Ensure client phone, chat and email messages are responded to quickly and effectively
- Help maintain email inbox organization to ensure all queries are responded to in a timely manner
- Ensure clients are sent regular updates on order status, help mitigate complaints on order delays and errors through proactive communication




- Liaison with retail locations to ensure a seamless omnichannel experience for the client
- Notify fulfillment team of order changes, cancellations and exchange requests
- Contribute to a positive work environment
- Support order fulfillment team as required

The ideal candidate possesses the following qualifications:

- A keen interest in fashion and the product sold at gravitypope
- 1 years + of experience in customer service
- Excellent written and verbal communication skills
- Ability to negotiate and find agreeable solutions
- Ability to work independently
- Ability to prioritize while ensuring a high quality of work is completed
- High attention to detail
- Excellent numerate and analytical skills
- Experience with Microsoft Teams and Smartsheets is an asset but not required
- Experience with Shopify, Shipstation and chat applications is an asset but not required

Interested candidates are invited to submit their resume through Indeed or our careers page at www.gravitypope.com/careers. gravitypope is dedicated to ensuring all employees are valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Job Type: Part-time

Benefits

- Casual dress
- Company events

Work Location: In person

📌 Online Customer Service Specialist (Edmonton)
🏢 gravitypope
📍 Edmonton