Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule. This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests.

A strong technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a fast-paced workplace and enjoys helping others achieve their goals. Key Responsibilities:

- Diagnose and resolve Tier 1 technical issues
- Assist users in designing call flows for optimal performance
- Provide educational support on Ooma's products
- Proactively manage escalation processes
- Ensure prompt follow-up for client inquiries

Requirements:

- Fluency in French or Québécois required
- Experience in customer success or technical support
- Understanding of networking principles beneficial
- Strong organizational and analytical skills
- Preferred post-secondary education

Support Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success.

📌 Ooma Customer Support Analyst (Vancouver)
🏢 Ooma
📍 Vancouver