Join OpenTable as a Tier 2 Customer Support Agent in Montreal, where hybrid work enables flexibility. Assist diners and restaurant partners by resolving technical issues. This role involves acting as a main technical point of contact for complex escalations. You will utilize your bilingual abilities to ensure seamless operations within the hospitality sector. Collaborate with various teams to advocate for product improvements while maintaining customer satisfaction. Key Responsibilities:

- Manage complex escalations via phone, chat, or email
- Utilize tracking systems like Jira for documentation
- Work flexible shifts from Wednesday to Sunday
- Convey technical information effectively to stakeholders
- Foster interdepartmental collaboration for swift resolutions

Requirements:

- 2+ years of experience in customer support or a related field
- Bilingual proficiency in English and French
- Proven track record in resolving technical issues
- Experience with documentation and ticketing systems
- Solid communication skills, both verbal and written

Apply your technical skills at OpenTable, enhancing the service experience for both diners and restaurant partners.

📌 OpenTable Tier 2 Customer Support Agent (Montreal)
🏢 OpenTable
📍 Montreal