Lead client success initiatives as a Senior Program Manager at OpenText in Waterloo, ON. Your strategic vision will enhance client engagement and scale programs effectively across diverse teams. In this crucial role, you will optimize client success frameworks and drive adoption through innovative strategies.
Drawing from your extensive experience in Program Management, you'll improve client retention and value realization while collaborating with key internal stakeholders. Your contributions will significantly impact the client journey and overall organizational effectiveness. Key Responsibilities:
- Develop and enhance client success initiatives
- Facilitate client journey optimization
- Support cross-functional team alignment
- Drive measurement and reporting of client success metrics
- Lead governance meetings for program oversight
Requirements:
- 8+ years in Program Management or related fields
- Demonstrated experience in SaaS environments
- Solid stakeholder management skills
- Expertise in customer success metrics
- Bachelor’s degree required; MBA preferred
Transform client experiences and contribute to the success of OpenText's cloud solutions as a leader in client success management.