Opportunities and Social Development Location: HALIFAX At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP). Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

We’re hiring a highly creative and innovative problem solver for our Operations Analyst role. This is a critical role where you will provide operational and procedural support to staff at Opportunity and Social Development who are accountable for the delivery of core social programs. assessing and evaluating business and operational procedures, defining options analysis, You will also create and execute user acceptance testing for ICM and CCM system changes. We are seeking a creative team player who continually improves and innovates in their work.

As our next Operations Analyst, you also have a related bachelor’s degree and one (1) year of related experience. An equivalent combination of education, training and experience will be considered. Supporting case management systems and system users.

Developing and improving business processes, procedures, and support materials. Providing guidance on policies, processes, and procedures to support program and client outcomes. Managing multiple competing priorities and deadlines in a fast-paced workplace.





Previous experience with ICM, CCM, SharePoint, and knowledge of Department of Opportunities and Social Development (OSD) programs would be considered a strong asset. You are recognized for your strong attention to detail, commitment to continuous improvement, and dedication to providing exceptional client service. You thrive in a collaborative environment and possess advanced proficiency with Microsoft Office applications and other business tools.

You are highly organized, capable of managing multiple competing priorities in a fast-paced environment while consistently meeting deadlines and maintaining a high standard of accuracy. In addition, you possess excellent verbal and written communication skills and demonstrate a strong commitment to confidentiality when handling sensitive personal and departmental information. The above qualifications and competencies may be assessed through one or more of the following methods: written assessments, standardized testing, presentations, interviews, and reference checks.

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Completion of a related master’s degree Based on the employment status and union agreement,



the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. Most of your time is spent in a comfortable office setting.

The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

Career

Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career. We have forward-thinking policies and strategies.

Salary Range: $2,112.87 - $3,029.89 Bi-Weekly Employment Equity Statement Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information. #

📌 Operations Analyst (Program Admin Officer 1-2) (Halifax Regional Municipality)
🏢 Government of Nova Scotia
📍 Halifax Regional Municipality