Operations Lead: End-to-End Customer Experience (Toronto)

Operations Lead: End-to-End Customer Experience (Toronto)

03 Oct
|
Capitalone
|
Toronto

03 Oct

Capitalone

Toronto

Capital One Canada is seeking a Lead in the Operations team to own end-to-end portfolios, including Fraud queues and Servicing ecosystems, and to drive customer outcomes with autonomy and data-driven decisions.

You will partner with cross-functional teams, manage BC Plans, oversee OpEx and workforce planning, and ensure regulatory compliance while improving efficiency. A hybrid work model is supported, with three days in the office weekly.

📌 Operations Lead: End-to-End Customer Experience (Toronto)
🏢 Capitalone
📍 Toronto

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