Job Title: Operations Manager, Registrar's Office Department: Office of the Dean of Students Vacancy Type: Administration - Full time Reporting to the Dean of Students and Registrar, the Operations Manager is the central operational resource for the Registrar's Office (RO), supporting the Registrar, management team, and associate student teams and services areas across all campuses. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. with 2-3 days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and 2-3 days remote. Flexibility in scheduling for events and occasional travel to other campuses and event locations is required.

Operational leadership and administrative management Coordinate operational activities and provide support to the Registrar's portfolio Manage divisional correspondence, information flow, and documentation, ensuring matters requiring attention are identified and addressed appropriately Draft, review, and edit reports, briefing notes, presentations, correspondence, and other confidential materials Develop, implement, and maintain procedures, guidelines, forms, and processes in accordance with college policies, legislation, and departmental requirements Lead continuous improvement initiatives to enhance departmental processes and service delivery Coordinate the academic appeals process, including intake, case tracking, decision coordination, committee administration, and communications Maintain divisional performance metrics and prepare reports, summaries, and trend analyses to support planning and decision-making Budget administration and compliance coordination Assist with the preparation, management and maintenance of the central RO budget, including the convocation budget,



ensuring appropriate financial targets and alerting Registrar as to any budget issues and anomalies Provide support and guidance to Associate Registrars in completing their department budgets Monitor the budget cycle calendar and key college planning processes to ensure compliance related to budget planning, capital submissions, strategic planning, and investment requests and coordinate timely submissions Budget management, including monitoring transactions, investigating discrepancies, approval of all expense claims, credit card expenses, replacement costs and interdepartmental transfer, processing changes via 'upload sheets', and producing monthly, quarterly and year-end reports Ensure timely processing of cheque requisitions, expense claims and review for accuracy of descriptions, account number and availability of funds Monitor requisitions and distribution of supplies and payment of accounts Create and maintain a division compliance calendar, listing all key activities and deliverables and their due dates to ensure all staff within each department are in full compliance with human resources, performance, training and similar college policy and procedure requirements Special projects and convocation management Communicate project milestones, accomplishments, challenges, project outcomes and other information to various stakeholders via presentations, email and through project tools (Teams, MS Project, SharePoint, etc.)



Lead the planning and execution of up to three Convocation ceremonies each year, including vendor coordination, logistics management, staffing, ambassador recruitment, and event operations Lead strategic and operational projects assigned by the Registrar Develop project plans, establish timelines, monitor progress, identify risks, and coordinate project deliverables Conduct research and analysis to support project planning and decision-making Provide leadership and direction to project team members and support staff A bachelor's degree in business administration, social sciences, or a related field Minimum five years of progressively responsible experience in operations, administration, project management, or a related field Experience managing budgets, business processes, projects, and operational activities is required Experience in planning and coordinating large-scale events is considered an asset Ability to work independently while managing multiple competing priorities Strong interpersonal, communication, conflict resolution, and relationship-building skills Demonstrated ability to manage sensitive and confidential information with discretion Advanced proficiency with Microsoft Office applications and the ability to learn and utilize recent technology systems Strong project management and continuous improvement skills Experience interpreting and applying policies, procedures, and institutional guidelines Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

Conestoga

College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process.

📌 Operations Manager, Registrar's Office (Kitchener)
🏢 Conestoga College School of Business
📍 Kitchener