Operations Manager - Travel (Vancouver)

Operations Manager - Travel (Vancouver)

03 Oct
|
Gale (YC W25)
|
Vancouver

03 Oct

Gale (YC W25)

Vancouver

We are a VC-backed immigration platform transforming how U.S. companies hire international talent fast. By combining advanced automation with expert legal counsel, we replace opaque, paper-heavy processes with a transparent, tech-enabled experience. We've already helped 100+ high-growth startups and enterprises navigate the immigration landscape. Now, we're building out our operations team in Vancouver.

Our goal is easy: let software handle the paperwork so attorneys can focus on law, and immigrants can focus on their future. You own it from kickoff to decision — pulling documents, keeping the applicant moving, routing legal questions to the right network attorney, and keeping the client's HR team informed before they have to ask. Run the full lifecycle for O-1A, EB-1A, H-1B, TN, J-1, and EB-2/EB-3 PERM matters — kickoff, document collection, evidence assembly, filing logistics, receipt and approval tracking, RFE coordination.

Coordinate with network attorneys. Package matters cleanly for attorney review, chase down what's missing before it becomes a bottleneck, and manage turnaround so nothing sits. Talk to talent acquisition and HR teams and to the foreign nationals themselves.

Set expectations clearly, flag risks early, and make a stressful process feel handled. Track deadlines, status changes, and filing windows with zero tolerance for slippage.



Our proprietary software is where the work happens — automated intake, document parsing, form generation, status tracking.

You'll live in it daily, push it to its limits, and be one of the primary voices shaping what we build next. We expect you to tell us — and to help fix it. S. immigration experience, at volume: S. business immigration cases (H-1B, TN, O-1A, PERM).

You've done this somewhere built for scale — Fragomen, Berry Appleman & Leiden, Envoy, Erickson Immigration Group, Seyfarth Shaw, or similar. You've automated something that used to be manual, you're comfortable being an early user of software that's still being built, and you'd rather help fix a workflow than file a ticket and wait. Our proprietary platform is central to this role — enthusiasm for it is a requirement, not a bonus.

Excellent written English. You'll be writing to CTOs, HR directors, and anxious applicants in the same hour, and each needs a different register. Day to day is work-from-home, with one in-person day per week with the team.

Early-stage company, evolving process. You'll be writing the playbook, not inheriting one.

Compensation: CAD $70,000–$95,000 depending on experience One standing in-person day in Vancouver to align, unblock, and actually talk through hard cases. Extended health and dental, paid time off, and a home office setup budget.

📌 Operations Manager - Travel (Vancouver)
🏢 Gale (YC W25)
📍 Vancouver

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