The Operations Senior Specialist will execute structured QA cycles, build repeatable testing and validation processes, and support change coordination. Execute UAT, BAT, regression, and production-validation testing for assigned communication outputs. Document and standardize QA processes, testing frameworks, and validation playbooks.

Experience in QA, testing, validation, or production readiness. Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems. Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance — calibrated to the role’s domain. minimize manual handling, assembly, and rework.

Digital

First, not Digital Only — we print what is Required and Requested — challenge unnecessary print while respecting customer, business, and regulatory needs. Assertive & Proactive — anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 73,725.00 CAD - $122,875.00 CAD The Operations Senior Specialist will execute structured QA cycles, build repeatable testing and validation processes, and support change coordination.

Execute UAT, BAT, regression, and production-validation testing for assigned communication outputs. Document and standardize QA processes, testing frameworks, and validation playbooks.

Experience in QA, testing, validation, or production readiness.



Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems. Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance — calibrated to the role’s domain. minimize manual handling, assembly, and rework.

Digital

First, not Digital Only — we print what is Required and Requested — challenge unnecessary print while respecting customer, business, and regulatory needs. Assertive &

• Proactive — anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 73,725.00 CAD - $122,875.00 CAD 73,725.00 CAD - $122,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.



Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement . As a Business Transformation Specialist, Print &

• Post, you will ensure communications and workflows align with P&P; standards, act as a bridge between design and execution, and support scalable, future-ready outputs. Join us as Director, Print &

• Post Operations &

• Financial Management to lead operational and financial execution across US and Canadian Retirement. Oversee production operations, vendor delivery, and financial governance, supporting strategic direction. Ideal for senior leaders with robust operational and financial management experience. Become part of our team as a Senior Business Analyst, driving the identification and analysis of business and technical requirements for payments processing and digital customer experiences.

📌 Operations Senior Specialist (Toronto)
🏢 Manulife Financial
📍 Toronto