Sterling Rivers is hiring an Order Fulfillment & Customer Service Coordinator to keep order fulfillment, freight coordination, and customer experience running smoothly across our eCommerce platforms. This is a hands‑on, detail‑driven role for someone who thrives managing multiple moving pieces at once, from order processing to client communication. You'll be the person our clients and warehouse partners rely on to keep things moving, and the person our team trusts to catch what others miss.

This role sits at the center of our day-to-day operations: order processing, freight logistics, inventory reporting, and customer service all come together here. You'll move between scheduling freight pickups, cross‑checking order details, responding to customer inquiries, and analyzing sales performance on a client's website, often within the same afternoon.

Order Processing

Process high volumes of orders using EDI, our client and warehouse system. Coordinate with our warehouse on order fulfillment, ensuring products are prepared and ready to ship and ship on time. Manage order modifications, including address changes, cancellations, and shipping changes.

Customer

Service & Communication Handle customer service inquiries with professionalism, ensuring timely, helpful responses. Review client requests and provide replacement part services to minimize returns and maximize customer experience. Respond to multiple support tickets and inquiries daily while keeping the customer experience positive.

Client





Database & Product Management Report inventory levels to clients multiple times per day. Monitor product visibility and performance, catching issues that could affect sales or visibility. Analyze sales performance and inventory metrics on client websites.

Track and report on product performance, identifying opportunities for improvement and growth. Support execution of promotional campaigns with clients to drive sales and visibility. 2+ years of experience in e-commerce order processing. ~ Experience in customer service and client-facing roles. ~ Excellent organizational skills and the ability to manage a multi-tasked role. ~ Advanced critical thinking skills and a knack for creative problem‑solving. ~ Proficiency in Excel/Google Sheets and experience using Google Suite. ~ 6-month contract, with possibility of extension/conversion to permanent ~3 weeks of paid vacation per year, plus 4 paid personal days. ~ This posting reflects a current, existing vacancy at Sterling Rivers. As part of our hiring process, Sterling Rivers may use AI‑assisting tools to support reviewing applications.

Sterling

Rivers operates under the brand Sudio Design which develops, imports and retails bathroom vanities on some of the major eCommerce platforms such as Wayfair, Home Depot and Lowe’s. For those with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process.

📌 Order Fulfillment & Customer Service Coordinator (Toronto)
🏢 Sterling Rivers
📍 Toronto