Marriott Hotels Resorts Halifax, Nova Scotia, Canada Full-time 4 days ago Pay: $55,000 - $65,000 CAD yearly This hotel is owned and operated by an independent franchisee, SilverBirch Hotels and Resorts . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front‑of‑house team and champion the guest experience from check‑in to check‑out. In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for. We prioritize a people‑first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities.

Competitive

Compensation & Bonus Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc. Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

Workplace Wellness and Inclusion:



Comprehensive resources including an active OH&S; Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I; initiatives, and accommodation practices that prioritize employee wellbeing and belonging. Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence. Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.

Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable. Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.; Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.

Support

SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity. Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential. Collaborate with Sales on group booking status and maintain room rate control and availability.

How You Excel

Strong organizational skills with the ability to prioritize tasks and manage competing demands. Excellent verbal and written communication skills,



with a strong customer service focus and problem resolution abilities. You'll be based in a dynamic front office environment, with time spent at the desk, in back‑of‑house spaces, and throughout the hotel lobby. Hospitality is a 24/7 industry, and our teams show up for each other. This role requires flexibility to work a variety of shifts, including days, afternoons, evenings, weekends, and holidays. We believe in balance and support our leaders to manage their time effectively. Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above. Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint. Post-secondary education in Hospitality Management, previous Marriott experience, and/or Salesforce experience is an asset. If you're a passionate leader who believes great service starts with great people, and you're ready to make your mark at a property on the rise, we'd love to meet you. SilverBirch Hotels &

• Resorts is supportive of workforce diversity and encourages applications from qualified individuals. SilverBirch Hotels &

• Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are considering employment with us, please be advised that SilverBirch Hotels &

• Resorts does not require job applicants to pay a fee for a job application or prospect

• Company events, Dental care, Disability insurance, Discounted or free food, Employee assistance program, Extended health care, Life insurance, On-site gym, and RRSP matching.

📌 Overnight Front Office Manager (Halifax Regional Municipality)
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📍 Halifax Regional Municipality