A University degree in Business, Logistics, Supply Chain Management, or equivalent experience in omnichannel fulfilment, distribution, or warehouse operations. ~Strong customer-focused mindset with the ability to balance efficiency, quality, cost, and service levels to achieve operational goals and KPIs. ~ Strong analytical, organizational, and problem-solving skills, with a passion for continuous improvement and delivering a seamless omnichannel customer experience. Maintain a clean, organised and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment. Secure effective, qualitative and efficient daily fulfilment operations within the assigned area of responsibility by contributing to goal setting, people, shift and equipment planning, create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyse existing workload to secure daily volume handling and meet seasonal needs.

Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations setting. We’re the team behind the scenes that make the IKEA products available to the many people.



As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.

If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA! Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers.

That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. Wellness days (in addition to your vacation days!) Extended health, dental, and vision coverage (for you and your family) Eligibility for our annual IKEA bonus incentive plan Flexible spending account Life insurance Parental leave Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader. The starting rate/ salary for this position ranges from 62710 CAD to 78387 CAD and will be based on relevant work experience. #

📌 Overnight Fulfillment Operations Team Leader (Canada)
🏢 IKEA
📍 Canada