Konga Fitness & Martial Arts | Mississauga, ON

Evening and weekend availability required, including evenings until 9:30 PM.

We are looking for reliable, organized, and detail-oriented people to join our team. This role combines customer service, administration, sales and membership renewals, payment follow-ups and collections, and maintaining the facility, including cleaning.

Compensation and Performance Expectations

$20/hour guaranteed base, plus a monthly performance bonus equivalent to $3/hour for all hours worked that month when you achieve your $10,000 monthly sales and renewal target.

Qualifying sales include memberships, membership renewals, personal training, products, and other gym services.

Meeting sales targets, maintaining accurate attendance and payment records, and completing assigned responsibilities are essential parts of the role. Performance will be reviewed regularly.

Responsibilities

- Welcome members and visitors and provide professional customer service.
- Give gym tours to walk-in visitors and new trial participants.
- Explain membership options, personal training, products, and other gym services, and complete sales.
- Follow up with leads and trial participants by phone, email, and text to book appointments and secure sales.
- Make outbound sales calls, including cold calling when assigned.
- Ensure all trial participants and visitors taking part in activities complete the waiver before participating.
- Check every member into class and verify their membership and payment status.
- Resolve membership or payment issues before participation, or obtain an approved arrangement from management.
- Call and email members about failed autopay payments, update payment information, and follow up to collect outstanding balances.
- Maintain accurate records of sales follow-ups,



collection attempts, and approved payment arrangements. Escalate unresolved accounts to management.
- Answer phone calls and emails, including sales and retention inquiries.
- Manage bookings, payments, member records, and administrative tasks.
- Follow up on membership renewals and support member retention.
- Contact inactive or absent members, address concerns, and help members stay engaged.
- Maintain the facility, including cleaning equipment, training areas, the front desk, and washrooms.
- Complete opening and closing duties and support daily operations.

Schedule

- Typically 2–3 weekday evening shifts and 1 weekend shift per week, per person.
- Weekday shifts start at 3:00 PM or 4:00 PM and finish between 8:30 PM and 9:30 PM.
- Weekend shifts usually start at 9:00 AM or 10:00 AM and finish at 1:00 PM or 2:00 PM.
- Consistent evening availability until 9:30 PM and weekend availability are required.

Requirements

- Robust customer service, communication, sales, and administrative skills.
- Confidence discussing pricing, recommending services, and closing sales.
- Willingness to follow up with leads and make outbound calls, including cold calling.
- Attention to detail, reliability, and punctuality.
- Confidence handling membership renewals, failed payments, and outstanding balances.
- Comfort working toward targets and being accountable for your performance.




- Ability to work independently and take ownership of assigned tasks.
- Comfort using computers and learning membership and booking software.
- Willingness to maintain the facility, including cleaning.

Cleaning, sales calls, payment follow-ups, and accurate member check-ins are required responsibilities. You will be accountable for verifying that each participant has a valid paid membership, paid trial, or approved arrangement before attending. To apply: Send your resume, availability, and answers to the screening questions.

Pay: $20.00-$23.00 per hour

Application question(s)

- Are you comfortable maintaining the facility, including cleaning equipment, training areas, and washrooms? Yes / No
- Are you comfortable selling memberships, personal training, products, and other gym services? Yes / No
- Are you willing to follow up with leads and make outbound sales calls, including cold calling when assigned? Yes / No
- Are you comfortable working toward a $10,000 monthly sales and renewal target? Yes / No
- Are you comfortable calling members about failed autopay payments and collecting outstanding balances? Yes / No
- Are you detail-oriented and willing to verify every participant’s attendance, membership, and payment status? Yes / No
- Do you understand that you will be accountable for ensuring participants have a valid paid membership, paid trial, or approved arrangement before attending? Yes / No
- Are you consistently available for 2–3 weekday evening shifts until 9:30 PM and 1 weekend shift per week? Yes / No
- Are you comfortable giving gym tours and ensuring trial participants complete their waivers before participating? Yes / No
- Briefly describe your customer service, sales, and administrative experience.

Work Location: In person

📌 Part-time Front Desk / Sales Associate (Mississauga)
🏢 Konga Fitness
📍 Mississauga