Support Alberta's healthcare teams as a Part Time IT Customer Support I with Health Shared Services.

Deliver

Tier 1 technical support primarily via phone while enhancing patient care processes. In this role, you will be part of the Service Desk team, providing frontline helpdesk assistance for both clinical and non-clinical staff.

Your responsibilities include diagnosing issues, creating support tickets, and performing basic software installations. With a commitment to improving documentation and processes, you will ensure effective IT support across Alberta’s healthcare system. Key Responsibilities:

- Respond to technical assistance requests with initial troubleshooting
- Diagnose issues and guide users to resolutions




- Educate users on software and platform functionalities
- Document and update support tickets accurately
- Assist in software installation and configuration tasks

Requirements:

- Certificate in Computer Support or equivalent completed
- 2-3 years of experience in a support desk environment
- Knowledge of PC software, including Microsoft 365 and Windows 11
- Robust communication and customer service focus
- Proficient in troubleshooting VPN technologies

Apply your IT expertise and customer service skills to help support Alberta's healthcare community.

📌 Part Time IT Customer Support Alberta (Edmonton)
🏢 Alberta Health Services
📍 Edmonton