Department: Service Department

Hours: Monday to Friday 7:30 am – 5:00 pm and rotating Saturday’s 7:30 am – 12:00 pm

Department Relations: Reports directly to the Service Manager

Summary : Act as the principal contact between the dealership and our guest for repair and service maintenance on their vehicles. Maintain a close working relationship with technicians and parts employees to ensure that the flow of the work is done quickly and efficiently for both the client and the dealership.

Major Tasks: (but you may be assigned to other duties from time to time)

1/ Always treat our guests in accordance with dealership policies.

2/ Always follow Signature processes

3/ Book appointments for clients always reviewing address, contact method and email address

4/ Greet our guests when they arrive with a friendly smile

5/ Follow the walk around process for all guest appointments allowing them to take part in the process

6/ Secure agreement from client with a signature before repairs are started. Cover estimate of cost, time when car will be ready and method of contact.

7/ Offer our guest the option of the waiting room or a ride to work or home (Valet, or pick up and drop off)

8/ Assign work to technicians





9/ Follow up on status of all repairs with clients to assure that vehicles are ready and clients are available when promised. ALWAYS inform the client when additional time is required

10/Check and/or road test all completed repairs to ensure that client’s concerns have all been addressed

11/ Get authorization from client when estimate of costs needs to be changed or if further work is required.

12/Sell service and maintenance to our guests in person, by telephone and other methods as required

13/ Refer leads and prospects for vehicle sales to the sales department

14/ Interpret warranty information and policies to clients

15/ File all warranty claims promptly and in accordance with policy

16/ Keep working area neat and clean

17/ Follow Customer Concern Process if complaints are received so that they may be monitored to help correct problems in process or personnel

18/ Answer both Service and Parts related calls

19/ Work closely with the Parts dept, looking up and ordering parts for technicians, guests and wholesale customers

19/ Assist in annual, and perpetual inventory audits

20/ Assist in maintaining inventory controls and processes.

Computer skills, and competent typing skills a major asset.

Job Type: Full time

Pay: $40,000.00-$60,000.00 per year

Work Location: In person

📌 Parts and Service Advisor (Owen Sound)
🏢 Owen Sound Hyundai
📍 Owen Sound