ZLC Employee Benefits Solutions (ZEBS) is a Vancouver-based employee benefits advisory firm with a long-standing reputation for thoughtful, client-first service. Our work sits at the intersection of strategy, service excellence, and long-term relationships. If you enjoy autonomy, collaboration, and doing work that genuinely helps clients make better decisions, you’ll fit in well here.

Competitive base salary of $57,000 – $71,000 , based on experience Collaborative, experienced team with strong internal support Professional development and ongoing learning opportunities Dog friendly work environment Annual corporate retreat to really cool local places with no work to be done.

Service Representative The Service

Representative is the primary day-to-day contact for an assigned block of clients within our Employee Benefits practice. This role ensures exceptional service delivery by responding to client inquiries, supporting renewals, preparing documentation, and coordinating with insurers and internal teams.

The Service

Representative plays a critical role in maintaining strong client relationships, ensuring accuracy in all benefits administration tasks, and contributing to an overall high-quality client experience Client Service & Support (Primary Focus) Serve as the first point of contact for client inquiries related to benefits plans coverage details, claims issues, eligibility, and policy documents. Maintain strong, positive relationships with clients and act as a trusted resource for plan administrators.



Track and follow up on outstanding administrative items to ensure timely resolution.

Support new group implementations and mid-year plan amendments. Work closely with insurers to conduct plan administrator training. Assist the Account Executive with annual renewals, including gathering data, preparing renewal template documents, and updating internal files.

Work closely with Advisors, Account Executives, and internal support teams to deliver seamless client service. Maintain accurate records in the CRM and document management systems. Follow compliance processes related to privacy, data security, and industry regulations.

Participate in process improvements to enhance client experience and operational efficiency. 3+ years of experience in group benefits, insurance administration, financial services, or related client-service roles. ~ Knowledge of group benefits products and working with advisors or insurers is considered a strong asset. ~ Strong communication skills (written and verbal), with the ability to translate complex information into explicit language. ~ High attention to detail with exceptional accuracy in data entry and documentation. ~ Customer-focused mindset with a calm, solution-oriented approach. ~ Proficient with Microsoft Office (Excel, Word, Outlook) and CRM systems. You enjoy helping people and solving problems. You thrive in a fast-paced environment with shifting priorities.

Full-time position, Monday–Friday.

📌 Parts & Service Representative (Full Time) (Vancouver)
🏢 ZLC Employee Benefits Solutions
📍 Vancouver