CHEO is one of the few stand‑alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed.

CHEO’s Research Institute is dedicated to world‑class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health‑care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region.

Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

The Patient Service

Clerk schedules patient appointments and registers patients; verifies billing slips; maintains inventory and performs other clerical tasks. Schedule clinic orders and manage order workqueues Clinic check‑ins: Verify demographic information in accordance to registration procedures. Collect self‑pay payment and complete Fee For Service form Clinic check‑outs: Monitoring patient lists and workqueues:



Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist Patient and family centered care: Receive incoming telephone calls and respond to patient inquiries.

Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries. Telephone communication and telephone messaging within CHEO established policies/procedures Telephone pre‑visit screening for infection control Patient/family direction and public relation: Direct patients/families to a designated location within the hospital Supporting clinic operations: Request patient files from medical records, as appropriate. Pick up patient charts in medical records on a daily basis, where required.

Maintain an inventory of stock. Maintenance and ordering of clinic supplies. Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location Training and Orientation: Orientation of clerical staff to clinics and on Epic Adherence to policies, procedures and standards: Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.





Perform work in accordance to CHEO privacy and confidentiality policies Perform work in accordance to Epic training and documented standards Secondary School Graduation Diploma (Essential) Experience working in a clinical environment live on Epic Ambulatory (Preferred) Experience in creating, editing, scanning and scheduling referrals (Preferred) Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential) Communicate effectively and concisely, both orally and in writing (Essential) Deal effectively with internal and external customers (Essential) Criminal Record Check (Level 1) (Essential) Bilingualism (English/French) (Essential) CHEO values diversity and is an equal opportunity employer. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family‑friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on‑the‑job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We were given this honour based on our outstanding: workplace atmosphere advantages employee communications training and skills development community involvement #

📌 Patient Service Clerk, Kids Come First Care Clinic - Permanent Casual (Ottawa)
🏢 Children’s Hospital of Eastern Ontario
📍 Ottawa