Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Named one of America's Greatest Startup Workplaces 2026 by Newsweek ~ A G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance ~ The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside.

They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. While this position is posted in a specific location, all of Oyster’s positions are fully remote, and you can work from home.

To create the best experience for this employee and to meet the business needs, this role requires you to be based in Americas.

The Payroll Operations

Manager, (Americas) is a technically credible people leader who will shape and scale payroll operations across the region. You will lead an experienced distributed team, own operational escalations and vendor outcomes, and partner across the business to improve controls, customer experience, and service delivery. The role requires deep US and Canada payroll expertise, working knowledge of key Latin American markets, strong equity-payroll knowledge, and an automation-first approach to growth.

Lead, coach, and develop experienced payroll ICs through clear goals, candid feedback, thoughtful delegation, and effective performance management. Act as the technical escalation point for complex US and Canada payroll matters and provide informed coverage across Mexico, Brazil, Colombia, and emerging Americas markets. Own operational escalations, customer calls, root-cause analysis, risk identification, and durable corrective actions.

Manage vendor outcomes, SLAs, controls, scorecards,



and accountability; Partner across Product, Finance, Accounting, Legal and Lifecycle Operations to solve end-to-end problems.

Support

Americas expansion while sustaining payroll accuracy, timeliness, compliance, and customer trust. Deep US and Canada payroll expertise, including multi-state and provincial compliance. Practical exposure to Mexico, Brazil, and Colombia payroll operations. Strong equity-payroll knowledge. Expertise in payroll controls, reconciliation, risk, escalation management, root-cause analysis, and SLA/KPI ownership. Proven vendor-management and vendor-accountability experience.

Experience leading senior, experienced payroll ICs without micromanaging. Evidence of process improvement with concrete, measurable outcomes. Remote or distributed people-leadership experience. Ability to move fluently between technical detail and regional strategy in an ambiguous, scaling environment. Bonus / Nice-to-Have Experience Deep Latin America payroll experience.

Puerto

Rico, Guam, or other US-territory payroll knowledge. In-house payroll implementation or vendor-to-in-house migration experience. Payroll transformation and Product or Technology partnership experience. Advanced practical use of AI and automation in payroll operations.

Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us. a program supporting your whole human experience at Oyster: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.

Flexible parental leave: WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work workplace. If you receive a suspicious email about Oyster jobs or are directed to a site other than please report it via our Compliance and Ethics Helpline. #

📌 Payroll Operations Manager, Americas (Quebec City)
🏢 Oyster
📍 Quebec City