Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads secure and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We’re currently hiring a Part‑Time Service Advisor to join our Member Contact Centre team at our Burnaby Head Office.

Training Commitment To set you up for success, the initial training period is full‑time (35 hours per week), Monday to Friday. Upon successful completion of training, team members will transition into one of the part‑time schedules outlined below.

Available

Part‑Time Schedules Option1 Tuesday: 9:30AM–1:30PM, Wednesday: 9:30AM–1:30PM, Thursday: 9:30AM–1:30PM, Friday: 9:30AM–1:30PM, Saturday: 9:30AM–2:30PM, Sunday&Monday;: Off Option2 Monday: 12:30PM–5:30PM, Tuesday: 1:30PM–5:30PM, Wednesday: 1:30PM–5:30PM, Thursday: 1:30PM–5:30PM, Friday: 1:30PM–5:30PM, Saturday&Sunday;: Off Option3 Monday: 10:00AM–5:30PM*, Tuesday: 10:00AM–5:30PM*, Saturday: 9:45AM–5:15PM*, Wednesday, Thursday&Friday;: Off* Includes a 30‑minute unpaid lunch break. As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long‑lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia. On‑the‑job training is available, with support from a network of leaders and colleagues.

Organized yet flexible,



you thrive in a workplace where no two days are the same. A teammate who loves helping others and contributing to your community. Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.

Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers. Identify cost‑saving opportunities to support our customers’ life events and future needs. Work together with team members to provide exceptional customer service and meet sales goals.

You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment. Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook). Bonus qualifications Ability to speak other languages aside from English.

Working in one of our Member Contact Centres means being part of a team that believes in fun and connection. From monthly birthday celebrations and get‑togethers for life events like weddings and new babies, to holiday activities and frequent opportunities to meet up after‑hours, you’ll make meaningful connections and friendships that can last a lifetime. The hourly range for this position is $23.36to$29.20and is determined viajob‑related knowledge, skills, experience, certifications, market demand and internal equity.

In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%,



with the opportunity to earn up to21.The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. Career and personal development to help you grow and reach your goals. Incentives that recognize team and individual sales and performance.

Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving. A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. We have a long‑standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

If you need personalized support through application and recruitment, please contact [email protected]. BCAA serves 1 in 3 BC households with industry‑leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA’s Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

📌 Permanent Part-time Service Advisor (Winnipeg)
🏢 BCAA
📍 Winnipeg