Personal & Commercial Banking 23.37 - $31.20 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs?

We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Engage customers in day-to-day advice needs, service transactions, digital education,



and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising valuable judgement in confidential matters Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent - within 90 days of start date Post-Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Language needs: Mandarin and/or Cantonese TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

📌 Personal Banking Associate (Part-Time) - Mandarin and/or Cantonese (Markham)
🏢 TD Bank
📍 Markham