Modular Housing - 321 Dovercourt Road Permanent Part-Time Position Saturday-Sunday, 9:00am-5:00pm Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services.

A full listing of our services can be viewed on our website at PERSONAL SUPPORT SERVICE WORKER (PSSW) Modular Housing - 321 Dovercourt Road One (1) Bargaining Unit, Permanent Part-Time Position Saturday-Sunday, 9:00am-5:00pm Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services.

A full listing of our services can be viewed on our website at Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

The Personal Support Service

Worker is responsible for providing Recovery Oriented services to Cota clients in a manner consistent with Cota's Mission, Vision and Values. We require an experienced Supportive Housing Worker to work as team members in our Modular Housing program at 321 Dovercourt Road. This site is a part of the City's Phase 1 Modular Housing Initiative.

This site provides permanent affordable housing with support to people who are exiting chronic homelessness. Each tenant has a bachelor apartment within the building,



and onsite support provided by Cota's supportive housing team. Our comprehensive approach to supportive housing can greatly benefit the tenants and contribute to their overall well-being.

Assisting with the Implementation/Carrying Out of Client Support/Goal Plans Provides input into each client’s Support/Goal Plan Responsible for implementing personal support services based on Support/Goal Plan Assumes a primary role in assisting clients with Personal Support Services Liaises regularly with the assigned Primary Workers and applicable Supervisor/Manager, to confirm requirements and plans for personal support services and to ensure accurate and timely provision of those services to service users Direct Personal Support Provision Provides direct assistance to service users in areas of daily living tasks and personal care (such as feeding, dressing, personal hygiene, toileting, managing medication) Provides necessary support required to assist a person with disability to safely access and participate in community activities Observes/plans daily living routines, supervises service users, monitors and ensures the personal safety and welfare of individuals Assists with service users’ laundry routines and the maintaining and/or cleaning of service users’ units/rooms Accompaniment to medical appointments, where required Supporting service users with medication administration, if required, but only after receiving the appropriate training May provide other personal support services, within the context of the care/goal plan, as authorized by the applicable Supervisor or Manager Supports the maintenance of protected/clean environment Directly assists with maintaining the site in a clean and orderly state, including: Cleaning/setting up vacant tenant units to prepare them for occupancy Cleaning common areas such as common rooms/lounges, common kitchen, and building exterior space area as scheduled, or, as required Assists with any pest control/eradication efforts, as required Documentation and Data entry Documents all service users’ contacts/interactions in the appropriate client chart according to Cota’s documentation guidelines Enters data relating to service users’ interactions into Cota’s database system according to data collection guidelines Assists with other data collection activities within the program,



as determined by the applicable Supervisor or Manager Participates in team meetings and provides input and ideas for improving services, efficiencies and ongoing program planning Coordinates with the team shift-to-shift planning community outings and group recreational activities Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including all IPAC-related measures in place Complies with all Health and Safety policies and procedures to ensure the protection of workers and clients and that health and safety concerns or incidents are responded to promptly Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders Ensures that confidentiality of service users, employees and Cota information is always maintained A minimum of High School Diploma required as well as certification as a PSW or Health Care Aide Valid Crisis Prevention and Intervention Certificate (CPI), First Aid/CPR Certificate, ASIST and Safe Food Handling Certificate preferred Previous experience working with the specific target population supported by the recruiting Cota program, will be considered an asset Ability to provide personal care (i.e. Cooking, cleaning, laundry, grocery shopping, community escorts) Basic computer literacy (Word, E-mail, Internet) Demonstrated client-centered and customer focus approach Direct experience providing personal support services to people who have mental health, cognitive and/or substance use challenges is required We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports.

Accommodations are available throughout the hiring process upon request. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota.

We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities.

📌 Personal Support Service Worker (Toronto)
🏢 Cota
📍 Toronto