The Chamberlain Group is looking for an experienced Client Care Specialist to join our Operations Team. This is not an entry-level administrative role. Working alongside our Executive Assistant, you'll help oversee the day-to-day flow of work, support one of Calgary's top-producing real estate teams, and ensure our clients receive an exceptional experience from start to finish.

This role goes beyond completing administrative tasks. We're looking for someone who naturally takes ownership, thinks ahead, solves problems before they become problems, and helps maintain a high standard of quality across everything we do.

The Chamberlain

Group is one of Calgary's top-performing real estate teams with Real Broker. We believe buying or selling a home should be an exceptional experience. That's why we've built proven systems, clear processes, and a collaborative operations team that allows our agents to focus on serving clients while ensuring nothing falls through the cracks.

We care deeply about our clients, our community, and one another. We value accountability, continuous improvement, professionalism, and teamwork. Partner with the Executive Assistant to help oversee the daily flow of work across the department.

Help communicate priorities, coordinate workloads, and keep projects moving forward. Assist with delegating work, following up on outstanding tasks, and ensuring deadlines are met. Support the team by answering questions, resolving issues, and helping maintain consistency across daily operations.

Assist with listing preparation and MLS input through Pillar9.

Quality Control

Maintaining exceptional quality is one of the most key parts of this role. Ensure client-facing documents meet our quality standards.



Identify recurring errors and help improve processes to reduce them.

Ensure administrative checklists and procedures are consistently followed. Assist with coordinating appointments with clients, photographers, inspectors, trades, lawyers, and other vendors. Help create an organized, professional, and memorable client experience from start to finish.

Marketing & Team Support Prepare listing marketing materials using existing templates. Assist with social media content and marketing initiatives. Research builders, communities, and market information as needed.

An excellent communicator with team members, clients, agents, and vendors. A collaborative team player who enjoys supporting others while also working independently. Minimum 1-2 years of residential real estate administrative experience in a fast-paced environment.

Experience managing residential buying and selling transactions from contract to close.

Experience using NexOne, DocuSign, or similar electronic signature software. Excellent typing and organizational skills. You'll confidently manage your own responsibilities while helping support the department as a whole.

You'll identify issues before they become problems, maintain a consistently high standard of quality, and ensure projects continue moving forward without constant oversight. Support the Executive Assistant in keeping the department operating smoothly. Work alongside an experienced operations team that values collaboration and continuous improvement.

Work within well-established systems while helping shape how they continue to evolve. We're not simply looking for someone to complete administrative tasks. We're looking for someone who wants to take ownership of their work, think proactively, maintain exceptional quality, and become a trusted operational partner within our team.

📌 Phone Specialist ( Full-time) (Calgary)
🏢 Chamberlain Real Estate Group
📍 Calgary