Join the Amber team as a Player Support Agent and be the voice for gamers! Use your exceptional communication skills to support players in a live gaming setting. You will assist players with various inquiries related to gameplay, account management, and offer personalized solutions to enhance their experience. Committed to our cultural values, you’ll gather player feedback to continuously improve our services. Key Responsibilities:

- Provide expert support for live player inquiries
- Collect and analyze relevant player information
- Remain informed about game updates and procedural changes
- Align with project productivity and quality goals
- Address negative trends in the backlog promptly

Requirements:

- Native Vietnamese plus high proficiency in English
- Minimum of 1 year experience in customer service roles
- Proficient in contact center processes and support tools
- Knowledge of gaming and player support dynamics
- Comfortable with ongoing change and fast-paced work

Contribute to an exceptional gaming community by delivering high-quality player support at Amber.

📌 Player Support Agent with Amber (Montreal)
🏢 AMBER STUDIO
📍 Montreal