Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.

Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department. This role serves as the department's Guest Experience Platform ( UrVenue ) Champion, ensuring activity products, schedules, inventory, pricing, and booking information are accurate and optimized for guest engagement and revenue performance.

The Coordinator will also support the operation of the Adventure Center (opening May 2027), helping coordinate programming, guest inquiries, guide utilization, equipment readiness, activity departures, and interdepartmental communication. The successful candidate is highly organized, detail-oriented, self-motivated, and able to balance administrative responsibilities with the needs of a dynamic guest-focused operation. Manage and maintain Resort Activities products and inventory within the Guest Experience platform (UrVenue).

Support Adventure

Hub operations, programming, equipment, and guest flow. Provide administrative support, including scheduling, documentation, communications, and record management. Coordinate onboarding, training administration, certifications, and colleague records.

Collaborate with hotel departments to support guest, group, and special-event programming. Assist with seasonal activities, events, and recent program initiatives. Support purchasing, invoice tracking, budget monitoring, and inventory management.





Maintain operational, safety, training, and compliance documentation. Compile departmental reports and monitor key performance indicators. Maintain strong knowledge of resort activities, facilities, and local attractions.

Previous experience in hospitality, recreation, guest services, administration, or a related field. Strong organizational, administrative, and communication skills, with the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office;

experience with reservation, activity management, or similar systems is an asset. Ability to work a flexible schedule, including early mornings, evenings, weekends, and statutory holidays according to operational requirements. Ability to work indoors and outdoors in changing mountain weather and perform occasional physically demanding duties, including lifting up to 25 kilograms. Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision &

• Dental) including extended benefits like

• Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

• Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper &

• Whistler (subject to availability) Visa Requirements Our Commitment To Diversity &

• Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity.

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🏢 Fairmont Hotels u0026 Resorts
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