Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Adaptable wellbeing, including telemedicine, Wellness account and much more Annual bonus the target (subject to personal and company performance):

Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.

Property Claims

Specialist , you will work with customers who have experienced a loss to their personal property, helping them through the claims process. Working with vendors, field adjusters, and other experts, you will demonstrate empathy, strong listening skills, business acumen, and organizational effectiveness as you manage a wide variety of claims through completion. Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims.

Develop an action plan to ensure all aspects of the claim are addressed.

Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards.

Work with experts,



including consultants, appraisers, engineers, and others, to help drive progress throughout the claim.

Provide superior customer service to external and internal customers, and answer queries related to the claims process.

Keep up-to-date on Intact’s insurance products, appraisal and investigation techniques, and service standards.

Consideration will be given to the offering of a hybrid field adjuster role, or limited office attendance based on business needs for successful candidates located in British Columbia more than 2 hours away from an Intact office. 10+ years of property claims-handling experience, including major-loss residential files.

Catastrophe experience is an asset.

Adaptable and agile in a rapidly evolving business.

A passion for customer service with strong written and verbal communication skills.

At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

📌 Policy Specialist, Temporary Full-Time (Edmonton)
🏢 Intact Financial
📍 Edmonton