Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices.

While this is primarily a leadership role, you'll be hands‑on at the start, shipping code across the frontend and backend alongside your team. The first is real‑time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters.

The second is contact center depth: the features this market considers table stakes (skill‑based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast‑moving market. Audio and screen sharing (agent screen capture, one‑click sharing) are the dominant use cases,



with the contact center at the center of it all. Lead and grow a team of highly experienced engineers through regular one‑on‑ones, coaching, performance reviews, and career development.

Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery. Lead the calling frontend, maintaining a best‑in‑class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real‑time assist in every conversation. Lead the calling backend through a multi‑year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well‑bounded, event‑driven, containerized services, rolled out gradually and safely with zero disruption to live calls.

Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first‑class citizens of the calling experience. Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs. Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering‑wide priorities.

Drive effective engineering processes and ensure features ship on time with the highest quality. Stay hands‑on when needed: code reviews, design discussions, and technical implementation.



5+ years leading high‑performing engineering teams, including shipping cross‑functional or multi‑team projects. ~10+ years professional experience as an engineer or engineering leader. ~ Solid contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill‑based routing, real‑time agent assist, auto‑QA. ~ Full‑stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend. ~ Demonstrated ability to diagnose and prevent performance and scalability problems. ~ Hands‑on fluency with AI‑assisted development (frontier models, coding agents) and conviction that it raises both speed and quality. ~ Bachelor's or Master's in Computer Science or related field, or equivalent experience. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. 232,000—$281,500 CAD Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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📌 Principal Engineering Design (Vancouver)
🏢 Vuejobs
📍 Vancouver