Paid vacation, personal, and sick days for work-life balance Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes As the Head of Product, you will be responsible for defining and driving the product vision, strategy, and roadmap for Questrade’s Unified Customer Experience. You will lead a team of Group Product Managers and collaborate closely with engineering, design, marketing, and operations to deliver exceptional customer experiences. This role will play a crucial role in shaping the future of digital banking and investments and driving the growth of our organization.

As the Head of Product, you will be the company’s senior leader and the go-to expert for the management team on the present and future of Questrade branded Products. You will be responsible for staying abreast of the evolving regulatory environment and global best practices for developing and delivering world-class products, services, and experiences. You will help drive a culture of high performance and new ways of working for both these areas.

You will leverage customer insights to iterate on the digital product development and define the business hypotheses and KPIs to measure product success and ensure delivery of customer value for each iteration of a product release. Specifically providing the expertise and thought leadership for strategy and roadmap development for efficient movement of money across Journey’s.

Strategic Planning and Leadership: Identify and understand customer requirements,



encouraging innovation within Product Leads to develop products and business solutions that anticipate and deliver on customer needs Serve as a liaison between the customer, upper management, executives, and other stakeholders, and help inform future business strategies and objectives Create and propel in the whole team, an agile discovery and delivery culture totally based on the modern digital products management practices like experimentation, prototypes, etc. in a real data-driven culture Engage with colleagues and customers to assess the current state of the Enterprise Money Movement; analysing findings, implications, and opportunities, and reporting insights to the executive team. Proactively collaborate with regulatory experts to ensure Payment innovation aligns with industry standards while pushing boundaries to drive aggressive growth. Maintain robust internal governance structures to ensure alignment with strategic objectives and Questrade’s brand promise, processes, and policies.

Customer Experience: Ascertain the delivery of an integrated customer experience within this line of business and across other businesses that exceeds customers’ expectations Drive a culture of high customer-centricity, accountability for outcomes, innovation, collaboration and excellence. Are a thought leader with 15+ years Canadian Fin-Tech experience leading digital product management portfolios with a specialty in financial and investment services Have robust financial acumen and ability to lead from strategy to implementation. Ability to work and lead in an Agile manner Have technical competence to provide subject matter expertise and challenge status quo when appropriate

📌 Product Manager - Planning H/F (Toronto)
🏢 Questrade Financial Group
📍 Toronto