As Product Owner, IIC Illustrations, you will lead the definition, prioritization and delivery of illustration capabilities within the Product ART. Reporting to the Director, Chief Product Owner, you will partner with other product owners, delivery teams and business experts to ensure insurance product and tax calculations are accurately reflected in illustration solutions and downstream systems.

You will bring a strong customer focus, analytical mindset, and collaborative leadership style to a fast-paced environment where priorities evolve and ideas are encouraged. Your work will help simplify the advisor and customer experience through clear, reliable, and intuitive illustration capabilities.

Position Responsibilities:

- Own and communicate the product vision, outcomes and prioritized backlog for IIC illustration capabilities.
- Collaborate with business subject-matter experts to validate product, tax and related illustration calculations across illustration and downstream systems.
- Define and plan features and epics, then work with the IT BAs to decompose them into clear user stories with acceptance criteria, assumptions, risks and dependencies.
- Provide delivery squads with clarity on the customer and business needs, including the “what” and “why” behind priorities.
- Elicit and synthesize requirements, research findings, stakeholder feedback, and operational insights to inform product decisions.
- Lead business acceptance testing in partnership with business stakeholders and support timely resolution of defects and calculation discrepancies.
- Coordinate with Technology, Sales, Marketing, Compliance, Operations and other internal or external partners to enable successful implementation.
- Monitor outcomes and user experience after launch, identify improvement opportunities and adjust the backlog as required.
- Identify delivery risks, dependencies and trade-offs early, and support evidence-based decisions and transparent escalation.

Required Qualifications:

- 3-5 yrs ofrelevant experience in mathematics, statistics, actuarial science, business, technology or a related discipline.
- Working knowledge of agile product management principles and tools, including backlog management, user story writing, release planning, Jira and Confluence.
- CPO certified (must have)
- Experience in the life and living benefits insurance industry, with knowledge of insurance products, illustrations or calculation-driven capabilities considered a strong asset.
- Strong analytical, organizational and problem-solving skills, with the ability to manage changing priorities in a fast-paced environment.
- Excellent written and verbal communication skills, including the ability to translate complex business and calculation needs for technical audiences.
- Demonstrated ability to influence, facilitate decisions and resolve conflict without direct authority.
- Ability to build trusted relationships and lead cross-functional groups toward collaborative and practical solutions.
- Proactive risk management and sound judgment, with confidence to raise issues and recommend options.
- Adaptability, curiosity and a continuous improvement mindset.
- Ability to coach and support colleagues while fostering an inclusive and respectful team environment.

How you will work

- Customer obsessed: listen, learn and act in the best interests of customers and advisors.
- Think big: challenge existing approaches and use an agile mindset to improve business outcomes.
- Get it done together: build strong relationships and bring diverse perspectives into decisions.
- Own it: take accountability, focus on what matters and follow through on commitments.
- Do the right thing: act with integrity, raise concerns and support responsible outcomes.
- Share your humanity: help create a diverse, equitable and inclusive environment where everyone can contribute.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Waterloo, Ontario Working Arrangement

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD As Product Owner, IIC Illustrations, you will lead the definition,



prioritization and delivery of illustration capabilities within the Product ART. Reporting to the Director, Chief Product Owner, you will partner with other product owners, delivery teams and business experts to ensure insurance product and tax calculations are accurately reflected in illustration solutions and downstream systems.

You will bring a strong customer focus, analytical mindset, and collaborative leadership style to a fast-paced environment where priorities evolve and ideas are encouraged. Your work will help simplify the advisor and customer experience through transparent, reliable, and intuitive illustration capabilities.

Position Responsibilities:

- Own and communicate the product vision, outcomes and prioritized backlog for IIC illustration capabilities.

- Collaborate with business subject-matter experts to validate product, tax and related illustration calculations across illustration and downstream systems.

- Define and plan features and epics, then work with the IT BAs to decompose them into clear user stories with acceptance criteria, assumptions, risks and dependencies.

- Provide delivery squads with clarity on the customer and business needs, including the “what” and “why” behind priorities.

- Elicit and synthesize requirements, research findings, stakeholder feedback, and operational insights to inform product decisions.

- Lead business acceptance testing in partnership with business stakeholders and support timely resolution of defects and calculation discrepancies.

- Coordinate with Technology, Sales, Marketing, Compliance, Operations and other internal or external partners to enable successful implementation.

- Monitor outcomes and user experience after launch, identify improvement opportunities and adjust the backlog as required.

- Identify delivery risks, dependencies and trade-offs early, and support evidence-based decisions and transparent escalation.

Required Qualifications:

- 3-5 yrs ofrelevant experience in mathematics, statistics, actuarial science, business, technology or a related discipline.

- Working knowledge of agile product management principles and tools, including backlog management, user story writing, release planning, Jira and Confluence.

- CPO certified (must have)

- Experience in the life and living benefits insurance industry, with knowledge of insurance products, illustrations or calculation-driven capabilities considered a strong asset.

- Strong analytical, organizational and problem-solving skills, with the ability to manage changing priorities in a fast-paced environment.

- Excellent written and verbal communication skills, including the ability to translate complex business and calculation needs for technical audiences.

- Demonstrated ability to influence, facilitate decisions and resolve conflict without directly authority.

- Ability to build trusted relationships and lead cross-functional groups toward collaborative and practical solutions.

- Proactive risk management and sound judgment, with confidence to raise issues and recommend options.

- Adaptability, curiosity and a continuous improvement mindset.

- Ability to coach and support colleagues while fostering an inclusive and respectful team environment.

How you will work

- Customer obsessed: listen, learn and act in the best interests of customers and advisors.

- Think big: challenge existing approaches and use an agile mindset to improve business outcomes.

- Get it done together: build strong relationships and bring diverse perspectives into decisions.

- Own it: take accountability, focus on what matters and follow through on commitments.

- Do the right thing: act with integrity, raise concerns and support responsible outcomes.

- Share your humanity: help create a diverse, equitable and inclusive environment where everyone can contribute.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.





The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario Working Arrangement

ハイブリッド勤務 Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Join us as a Business Analyst supporting Affinity Insurance projects, focusing on business readiness and process improvement. Collaborate with analysts and business partners to deliver impactful initiatives. Ideal for candidates with business analysis experience and strong analytical, communication, and relationship-building skills.

We are currently hiring a Senior Product Manager, Cross Platform Experience to lead the strategy and delivery of a unified member experience across multiple platforms. Drive cross-platform integration and partner management, ensuring scalable and consistent solutions. Ideal for experienced digital product managers with strong cross-platform expertise.

We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.

📌 Product Owner, Individual Insurance (Ontario)
🏢 Manulife group
📍 Ontario