We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. The Transformation organization sits at the core of the WestJet Group and is accountable for translating the enterprise strategy into delivered, measurable financial outcomes.

Program

Managers within Transformation own a single enterprise program end to end, including the business case, the benefit commitments embedded in the annual budget and five-year plan, and the program delivery budget. These roles are designated for top-tier talent with a proven record of delivering transformation at scale and serve as a developmental platform for future leadership roles. As a member of this team, the Program Manager, Transformation (Crew) leads end-to-end delivery of the Crew Productivity, Resilience &

• Flexibility program and is accountable, in partnership with the Program Sponsor, for the realization of $10–50M in annual run‑rate EBITDA benefit. Reporting to the Director, Corporate Strategy and working in close partnership with the VP – Operations Planning &

• Performance and the Director, Group Resource Planning, this role sets delivery strategy and cadence, secures decisions from executive sponsors and the Executive Committee, and directs cross-functional and external delivery resources so committed transformation benefits are achieved. Own end-to-end delivery of the Crew Productivity, Resilience &

• Flexibility program, including scope, integrated plan, milestones, decision gates and the committed outcome of $10–50M in annual run‑rate EBITDA benefit, so that transformation value is realized and sustained Direct matrixed delivery teams drawn from Operations, Commercial, Technology, Finance, People and Experience, plus external consulting and vendor partners – define the work, set standards and hold delivery owners to committed outcomes without formal reporting authority Drive the crew North Star and scorecard: translate the long‑term fleet and network plan into a multi‑year crew vision, objectives, KPIs and targets that balance productivity, resilience and flexibility Lead delivery across the five program workstreams – workforce and labour strategy, planning process and parameters, day‑of process and crew scheduling coordination, advanced tooling and analytics, and core technology modernization Support the long‑term crew and basing strategy, dynamic workforce modelling and the CBA toolkit, including peer benchmarking to inform upcoming pilot and cabin crew negotiations, in close partnership with Labour Relations / People / InFlight / Flight Ops Partner with business and technology leaders to advance the crew technology roadmap,



delivering transformational platform upgrades and ensuring alignment with strategic objectives, financial commitments, and operational outcomes Engage executive stakeholders on a regular basis, including the Executive Sponsor(s), Chief Transformation Officer and the Executive Committee – frame trade‑offs, recommend decisions on scope, sequencing and investment, and secure alignment and resources, so that the program is unblocked at the pace required Determine and manage the program delivery budget, including approved external consulting spend, and establish the delivery operating system – war rooms, escalation paths, RAID discipline, structured lookbacks and Lean problem solving – so that risk, interdependencies and change impacts are controlled Integrate the crew agenda with adjacent transformation programs and enterprise planning cycles so that crew decisions, network and schedule decisions, and budget assumptions remain connected and consistent Deep crew domain credibility; able to move fluently between workforce planning, pairing and rostering, reserve and day‑of scheduling, crew pay and contractual rules skilled at navigating labour‑sensitive topics, anticipating risks, surfacing trade‑offs and mitigating challenges before they materialize Demonstrated excellence in program, portfolio and stakeholder management, with meticulous attention to detail and a bias for execution under tight timelines Minimum of 8–12 years of progressive experience in transformation, operations leadership, crew planning or enterprise program delivery within large, complex or matrixed organizations Demonstrated accountability for delivering large‑scale, enterprise‑wide transformation programs of comparable financial scale at another organization – the successful candidate will have done this before, not led it for the first time Deep, ideally end‑to‑end, crew experience with a track record of delivering results in this area of the business, spanning long‑range workforce and basing strategy, crew planning and parameter setting, pairing and rostering, reserve optimization, and day‑of crew scheduling Experience delivering crew system implementations or replacements (e.g., crew management, pairing and rostering, vacancy bidding or crew analytics platforms),



including vendor selection and benefits realization Proven ability to lead cross‑functional initiatives across operations, commercial, technology and finance, driving alignment and execution across diverse stakeholder groups without formal authority Robust familiarity with corporate governance processes, including preparation of Board and executive committee materials, business case approval, budget cycles and enterprise portfolio governance Lean / Continuous Improvement background, with Lean Six Sigma certification preferred

• PMP or equivalent an asset Bachelor’s degree in Business, Engineering, Operations Management, Aviation Management or a related field required

• Master’s degree or MBA preferred Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low‑cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well‑being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well‑being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey‑Sensitive are required to pass a Pre‑Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy. Our commitment to diversity, equity and inclusion WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected] you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.

📌 Program Manager, Transformation (Crew) (Calgary)
🏢 WestJet
📍 Calgary