Program Officer, English As A Second Language (Acting)

Our staff members are the backbone of our system. Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all students and helping them to achieve success.

The TDSB is one of the largest and most culturally diverse school boards in Canada, with approximately 246,000 students in 584 schools and approximately 40,000 employees. We offer a dynamic, challenging work environment and unmatched career opportunities for our staff.

Please review the information provided and explore the exciting career possibilities the TDSB has to offer as we continue to establish ourselves as the leading school board of the recent millennium.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

No.: SCH II-26-2061NTE

POSTED: September 23, 2026

DEADLINE: 4:30 p.m. October 1, 2026

Program Officer, English As A Second Language

1 – Acting Position

Community Services, Adult ESL Administration

Schedule II, Level 5

(Non-Union, 12 Month)

$81,238 - $97,485

(This acting assignment is expected to end on February 28, 2027)

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Overall Purpose

Reporting to the Program Manager, the Program Officer, ESL will be responsible for overseeing the day to day operations for a designated number of ESL sites to ensure:

- all program procedures and policies are being followed.
- curriculum resources are available and accessible.
- learner centred curricula are developed and learner needs addressed.
- hiring, coaching and development, supervision and evaluation of instructors and support staff.

Support the Program Manager and the ESL Co-ordinator in ensuring a high standard of quality programming within the available resources and operational guidelines of the applicable Ministry, TDSB and Department.

Summary of Duties

- Oversee the day-to-day operations of assigned ESL program sites for both school year and summer programs.
- Oversee the implementation of ESL curriculum and PBLA guidelines, supporting instructors in developing learner-centred curricula and sharing best practices.
- Responsible for supervision, hiring, training, development and performance evaluation of instructors and clerical staff including disciplinary actions.
- Ensure a full staff complement at assigned sites and coordinate the calling of staff to ensure class coverage.
- Conduct regular classroom observations; review instructor lesson and assessment plans and provide ongoing coaching and support with respect to current teaching methodologies and curriculum to incorporate best practices for Adult Education and ESL.
- Evaluate and visits programs with participants and instructors on a regular basis to assess whether they are meeting ESL, program and learning needs.




- Oversee learner intake, class enrolment, and waitlist management to meet programming needs, ensuring accuracy of class registers and monitoring attendance.
- Meet with learners who have attendance or performance problems to assess situation
- Provide learner attendance letters and certificates when necessary.
- Maintain and review class registers for accuracy including monitoring waitlists on a regular basis.
- Inform and ensure all staff comply with TDSB policies, procedures and requirements and provide support in compliance.
- Select resources (books, software, etc.) including online tools based on current curriculum needs and ensure all classes have access to adequate and appropriate classroom support.
- Provide ongoing in-person and online instructional professional development to ensure program meets current standards and best practices.
- Deliver orientation sessions to instructors including new and supply instructors as required.
- Collect and prepare monthly reports on program statistics e.g., attendance and promotion rates.
- Review on a regular basis the performance of clerical staff and provide necessary coaching and support to ensure sites are meeting TDSB customer service excellence expectations.
- Manage program facilities, including resolving plant issues, liaising with landlords, caretakers, and principals regarding school and external classroom space (e.g., churches, recreation centres).
- Maintain liaison with TDSB departments for jointly delivered programs and partnerships with community organizations.
- Determine new assignments in accordance with collective agreements for assigned sites in portfolio to meet the changing needs of the program.
- Participate in committees, projects, and professional development initiatives that enhance the Board s ESL profile.
- Mediate/resolve disputes as required.
- Ensure that all health and safety standards and any specific health related protective equipment are met within the portfolio of assigned sites.
- Plans and carry out emergency site evacuation drills on a regular basis.
- Coordinate administrative procedures such as payroll, materials fees collection, in accordance with TDSB policies and procedures.
- Manage and allocate resources and budgets for assigned classes and program sites.
- Maintain financial records including collecting, recording and depositing program fees.
- Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.
- Update the Program Manager of any anticipated changes in programming in a timely manner.




- Maintain confidentiality of all learner and staff information and program directives.
- Other duties as assigned.

Qualifications

- Three year community college diploma in related discipline with at least three years of progressively responsible experience in ESL environment or an equivalent combination of education and experience.
- TESL Certification and training experience.
- Knowledge and understanding of adult education, current ESL practices and trends; PBLA and LMS systems.
- Demonstrated skills in financial management.
- Experience managing in a unionized environment.
- Familiarity with relevant Health and Safety legislation and requirement.
- Demonstrated strong and effective interpersonal and team building skills.
- Excellent oral and written communication and presentation skills.
- Proven ability to communicate effectively with a customer service focus; diplomacy and tact.
- Excellent organizational and management skills.
- Successful supervisory experience with strong leadership skills.
- Computer skills including word processing, database, spreadsheets, HR/Payroll and financial information systems; Google Suite, and online tools such as Zoom, Google Meets, etc.
- Knowledge related Board policies and procedures and collective agreement provisions.
- Demonstrated knowledge of and experience applyingthe CLB and PBLA.
- In-depth knowledge, experience and understanding of online program delivery and Learning Management systems.
- Proven ability in promoting equitable practices which value inclusiveness and diversity.

Special Requirements

- Provision of own vehicle for Board Business. Requires regular travel across the TDSB.
- Will be required to conduct site visits (this includes day, evening and weekend programs).

Additional Information

Assets:

- Adult Education Certification.
- Experience in curriculum development.

Work Year: 12 month

Location:55 Overland Drive

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve. We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the hiring process.

TDSB uses artificial intelligence (AI) tools to support parts of the recruitment process, including the initial review of applications. These tools operate based on predefined criteria and do not make final hiring decisions. If you have questions or concerns about the use of AI in the recruitment process, please contact [email protected] .

📌 Program Officer, English As A Second Language (Acting) (Ottawa)
🏢 Toronto District School Board
📍 Ottawa