Service Coordinator

Prairie HVAC/R | An IR Pros Company — Winnipeg, MB

Position Summary

Prairie HVAC/R, part of the IR Pros family of companies, is seeking a Service Coordinator who acts as the primary point of contact for customers, clients, and team members to ensure efficient scheduling, communication, and support for service delivery. This role involves managing service requests, coordinating schedules, maintaining records, and ensuring excellent customer satisfaction.

A successful Service Coordinator is detail-oriented, organized, and proactive in resolving challenges.

Key Responsibilities

Scheduling and Coordination

- Schedule and dispatch electricians, technicians or staff to meet client needs
- Manage calendars to avoid scheduling conflicts and maximize productivity
- Coordinate resources, equipment, and materials for service projects

Customer Service

- Act as the primary liaison between clients and the organization
- Address inquiries, resolve complaints, and provide updates on service progress
- Maintain strong relationships with clients to ensure satisfaction and retention

Administrative Support

- Maintain accurate records of service requests, schedules, and client communications
- Prepare reports and documentation related to service activities
- Ensure compliance with company policies and regulatory requirements

Communication

- Communicate effectively with team members, vendors, and clients to ensure smooth service operations
- Relay updates and changes promptly to all relevant parties
- Provide feedback to improve processes and service quality

Problem-Solving





- Resolve scheduling conflicts and address unforeseen issues
- Proactively identify and implement solutions to enhance efficiency and effectiveness

Qualifications

- Proven experience in a coordination or administrative role (service-related experience preferred)
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficiency in office software (e.g., MS Office, scheduling tools, CRM systems)
- Problem-solving skills with attention to detail
- Ability to multitask and work in a fast-paced environment

Preferred Experience

Experience with any of the following is a plus:
- Scheduling or dispatching for a field service or trades organization
- Electrical, Industrial refrigeration, HVAC/R, or mechanical services industry
- CRM or service management software (e.g., ServiceTitan, FieldEdge, or similar)

What We're Looking For

We are looking for a coordinator who understands that outstanding service starts before the technician ever arrives on site. Our strongest coordinators keep schedules running smoothly, communicate clearly with clients and field teams, and catch problems before they become bigger issues.

About IR Pros

IR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers across the US and Canada.

Prairie HVAC/R supports industrial refrigeration systems in facilities including:

- Ice Rink
- Cold storage
- Food and beverage processing
- Refrigerated warehousing
- Manufacturing

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