Receptionist & Social Media Coordinator (Hair Salon)

Overview

We are seeking a detail-oriented and personable Receptionist & Social Media Coordinator to support daily salon operations while bringing our brand to life online. Our brand has two locations: Downtown and Main st.

This role is split between front desk client experience and content creation for social media. The ideal candidate understands that a great salon experience starts at reception—and extends digitally through authentic, consistent content.

You will be the first point of contact for clients in-salon, while also helping showcase our work, culture, and brand voice across platforms like Instagram, TikTok, and many others.

Key Responsibilities Front Desk & Client Experience (Primary Focus)

- Greet clients warmly and manage check-in/check-out flow
- Handle bookings, rescheduling, and cancellations via phone, DM, and booking system
- Recommend services, promotions, and retail products when appropriate
- Coordinate stylist schedules and manage daily appointment flow
- Process payments, track tips, and ensure accurate billing
- Handling end of day closing and cash management
- Maintain a clean and premium front-of-house environment
- Resolve basic client concerns and escalate when needed

Social Media & Content Creation

- Capture daily in-salon content (before/after, styling, team moments)
- Create and post content on Instagram, and TikTok
- Write captions that reflect the salon’s tone (warm, genuine, professional)
- Assist in planning weekly content (promotions, education, brand storytelling)
- Reply to DMs and comments in a timely and brand-appropriate way




- Identify content opportunities (busy days, transformations, trends)
- Basic editing of photos/videos (iPhone + simple apps is OK)
- Support growth of online presence and client engagement
- Meet with Marketing Manager on a Monthly basis to discuss content strategy

Marketing & Brand Support

- Ensure all online communication matches in-salon experience
- Promote campaigns, events, and seasonal offers
- Work with team to highlight stylists and services
- Track simple metrics (engagement, follower growth, bookings from social)

Qualifications

- Friendly, organized, and client-focused personality
- Strong communication skills (in-person + online)
- Comfortable multitasking in a fast-paced salon environment
- Familiar with Instagram, TikTok, and short-form content
- Basic photo/video editing skills (phone-based is sufficient)
- Interest in beauty, hair, or fashion industry preferred
- Ability to represent brand tone: warm, genuine, detail-oriented
- Previous salon or customer service experience is an asset (not required)
- English language fluency

Ideal Candidate

- Enjoys being around people and creating a welcoming atmosphere
- Has a good eye for aesthetics (hair, space, visuals)
- Takes initiative (not just waiting for instructions)
- Interested in growing within the beauty or salon industry
- Currently have some form of social media presence (3K+ followers)

Why This Role is Unique This is not just a receptionist role. You are helping shape:

- The first impression in-salon
- The brand perception online

Pay: From $18.25 per hour

Advantages

- Casual dress
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Receptionist and Social Media Manager (Vancouver)
🏢 Air Hair Salon
📍 Vancouver