Some hotel careers are about managing a property. This opportunity is about helping shape a portfolio.

Executive

Hotels & Resorts is seeking an accomplished Regional Director of Operations to join our senior leadership team and provide operational leadership across a collection of distinctive hotels and resorts. Our hotels are individual properties with their own character, markets and opportunities.

As Regional

Director of Operations, you will work closely with hotel General Managers, corporate leadership and ownership to elevate operating performance across the Executive Hotels & Resorts portfolio. This is not a corporate role managed from behind a desk. You will spend meaningful time in our hotels, working alongside property leadership teams, understanding each operation and helping our General Managers achieve stronger results.

You will be a coach, problem solver, operator and business partner. Your mandate extends beyond financial performance. You will help us continually improve the guest experience, service culture, property presentation, operational standards, profitability and leadership strength of our hotels.

Partner with General Managers to drive solid operating and financial performance across the portfolio.

Experience our hotels as our guests do – from arrival and front desk interaction to guestrooms, public spaces, food and beverage and departure. Monitor guest feedback, service scores and online reputation and work with hotel leadership to turn insights into action. Food and beverage is an important part of the identity, guest experience and commercial performance of many Executive hotels.

Work collaboratively with ETG leadership and third-party operators on standards, guest feedback, occupancy patterns, group business, events and opportunities to improve guest satisfaction and property economics. Help resolve operational friction quickly and constructively,



with the objective of creating one seamless guest experience. Conduct regular property reviews covering guest service, housekeeping, front office, food and beverage, maintenance, security, presentation and overall effectiveness.

Partner with corporate revenue management, sales and marketing, finance, human resources, development and restaurant operations teams. Work with General Managers and corporate finance on annual budgets, forecasts and operating plans. Review hotel P&Ls; and departmental performance with particular focus on labour productivity, margins, purchasing, operating expenses and flow‑through.

Partner with revenue management, sales and restaurant leadership to ensure operating strategies support broader commercial objectives. Challenge assumptions, identify opportunities and help General Managers think like owners.

Property

Quality & Capital Planning Help prioritize projects based on guest impact, operating requirements, competitive positioning and return on investment. what a restaurant should look like before dinner service, what an effective morning meeting sounds like and what guests notice when standards begin to slip. At the same time, you understand the business behind hospitality. You are equally comfortable discussing service standards with a Front Office Manager, walking guestrooms with an Executive Housekeeper, reviewing restaurant performance with an F&B; leader or discussing the annual business plan with ownership.

Significant senior leadership experience within upscale,



luxury or full-service hotels and resorts. Previous experience as a successful Hotel General Manager, Regional/Area Operations leader or senior multi-property hotel executive. Demonstrated success improving hotel operating performance and guest satisfaction.

Strong understanding of hotel financial statements, budgeting, forecasting, labour management and departmental profitability. Meaningful food and beverage experience and an appreciation for the role restaurants and bars play within distinctive hotels.

Experience leading, coaching and developing General Managers and senior hotel leaders. Excellent judgment, communication and interpersonal skills, with a willingness to travel regularly between properties.

Executive

Hotels & Resorts is not a large institutional hotel company where decisions pass through layers of corporate approval. We are a privately owned organization with more than four decades of experience in hospitality, real estate and development. Our senior executives and ownership remain actively engaged in the business.

Strong performance is noticed. Decisions about people, capital investment, renovations, restaurants and guest experience are made with a long‑term ownership perspective. We want our Regional Director of Operations to bring that same mindset.

Extended health care and dental care. Disability insurance and life insurance. Travel throughout a distinctive portfolio of hotels and resorts. Direct interaction with senior executive leadership and ownership.

They notice when the flowers aren’t right. As part of the privately held Executive Group, our hospitality portfolio benefits from an integrated approach encompassing hotel operations, restaurant operations through Executive Table Group, real estate development, construction and asset ownership.

📌 Regional Operations Manager (REMOTE) (Vancouver)
🏢 Executive Group Real Estate u0026 Hotels
📍 Vancouver