Responsibilities

- Monitor daily delivery KPIs and identify abnormal trends or underperforming DSPs/drivers in a timely manner (e.g., delivery rate, pickup rate, lost package rate, compliance rate).

- Proactively contact DSPs or drivers via phone and video when data anomalies or performance gaps are identified; initiate immediate corrective coaching without waiting for escalation.

- Conduct structured performance training sessions (phone, video, and in-person) to address root causes and improve operational execution.

- Lead onboarding training for new DSPs, clearly communicating operational standards, KPI expectations, and compliance requirements.

- Travel to stations as required to conduct on-site audits, hands-on training, and direct performance intervention.

- Develop actionable improvement plans with measurable targets and timelines; track post-training results to ensure sustained improvement.

- Escalate repeated non-compliance or persistent performance risks to management with clear data-backed recommendations.





- Continuously refine training materials and monitoring processes based on operational trends and business needs.

Requirements

- Fluent in Spanish and English (mandatory).

- Solid initiative and self-driven mindset; able to independently identify issues and take immediate action.

- Strong data awareness; comfortable reviewing KPIs and detecting performance abnormalities.

- High level of accountability and professional work attitude.

- Strong communication and coaching skills across phone, video, and in-person settings.

- Willingness to travel based on operational needs.

- Experience in last-mile delivery, logistics operations, DSP management, or performance training preferred.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits

- Dental care

Language

- Mandarin (preferred)

Work Location: In person

📌 Regional Support Specialist (Mississauga)
🏢 Gofo
📍 Mississauga