The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program‑specific paperwork and follow‑up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner.

Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes. Assist the prescribing physician to complete patient enrolment; including on‑site visits to the physician office to gather all pertinent and appropriate information to complete the necessary forms (private and/ or provincial insurance) in a concise, organized and professional manner. Review patient charts in physician office (paper and electronic based); Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care.

Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs. Offer and/ or provide educational training to patients and physicians on product’s administration. Provide updates to stakeholders based on observations in the field and physicians.

Ensure patient records are maintained and data accurate to meet program reporting requirements. Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation,



and effective collaboration with internal stakeholders and regulatory teams. Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.

Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. Requires traveling to physician’s offices on a regular basis as requested by the physician’s office. as per specified timelines and Bayshore’s policy. Complete product complaint reports.

Adhere to Bayshore and manufacturer policies and procedures. Minimum 2 years’ experience in Patient Support Programs. Providing excellent customer services skills internally as well as externally. Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.

Familiarity with the Special Authorization process for both public and private insurance in assigned territory.

Strong computer and technical skills: Excel, Word, Outlook, tablets, web-portals/internet use. Accurate data collection and data integrity. Self‑regulation of time management and the ability to multi‑task and adhere to deadlines.

Commitment to Equity, Diversity & Inclusion At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a outstanding sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare

Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements.

📌 Registered Nurse Remote Field Nurse Case Manager (Mississauga)
🏢 Bayshore HealthCare
📍 Mississauga