This position is in-office only. Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants. Fully catered lunches 2 days a week Focus on your professional and personal growth Dental care Employee Assistance programs Disability insurance Competitive wages At B4 Networks you will be the primary point of contact for our clients, fostering strong relationships and ensuring their needs are met with exceptional service.

The ideal candidate has excellent communication skills, a customer-focused mindset, and a knack for problem-solving. Creating project proposals based off of recommendations. Direct point of contact for client for anything that lives outside of help desk/agreement.





Diffuse and handle client escalations when needed // Resolving complaints and preventing additional issues by improving processes. Coordinate with projects for proper timelines on project delivery. Creating a robust relationship with the client and providing excellent customer service.

Liaison for all accounting-related items/ managing agreement and agreement adherence. Research and vendor manage for non-technical requests. Coordinate with Team Leads on service delivery issues with clients on tickets.

Responsible for moving forward all VCIO-related tickets, whether they are technical or not. Contact managed clients regarding past due invoices as requested by the accounting department. Inside sales for small items requested by clients such as desktop computers.

Self-motivated with the need for little supervision.

Interpersonal skills: such as telephone skills, communication skills, active listening, and client care. Technical experts – although knowledge of technical terms is an asset Communicate well both verbally and in writing. Display empathy and emotional intelligence.

Technical Lead: Be prepared to answer any questions about project proposals.

📌 Remote Account Manager (Fonthill)
🏢 B4 Networks
📍 Fonthill