Join Alphanumeric as a Bilingual Customer Care Specialist (English/French) in a fully remote setting. Support major pharmaceutical products and enhance patient care while working from home. In this role, you will provide vital support for diabetes, obesity, and rare diseases products to patients and healthcare professionals. The position is focused on delivering an optimized service experience in a contact center setting, upholding the highest standards of quality and compliance.

Previous

Pharma/Biotech experience is preferred as you assist with inquiries, identify adverse events, and maintain accurate documentation. Key Responsibilities:

- Respond to inbound calls, chats, and emails professionally
- Provide information regarding pharmaceutical products to patients




- Assist with temperature excursion inquiries as needed
- Document relevant information in CRM systems
- Identify and report any potential Adverse Events or PQCs

Requirements:

- Fluency in English and French required
- Minimum of 2 years experience in Pharma/Biotech
- Experience using Salesforce and Vonage preferred
- Strong telephone soft skills
- Ability to thrive in fast-paced environments

Support pharmaceutical excellence from a remote location while utilizing your bilingual skills to enhance patient experiences!

📌 Remote Bilingual Customer Care Specialist (Calgary)
🏢 Alphanumeric Systems
📍 Calgary