We’re building a relationship-oriented bank for the modern world. As a Bilingual French-speaking Training Specialist, you are responsible for the creation of training material in various formats from Written, Live and Posted Demonstrations, Your execution and delivery of Private Wealth Technology Updates and Enhancements, and provide training support to program partners on these updates. You will be focusing the creation of this content with your target audience being Private Banking, Private Wealth and the Wealth Planning group frontline sales force, and with the specific goal of assisting them in increasing their skill level and comprehension of these applications to help them better serve their clients.

The Training

Specialist will also lead and/or support the implementation of current training initiatives aligned with our business to deliver effective business and technology training to CIBC Private Wealth branches and various head office employees, along with development of training support documentation. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

Evaluate Training

Needs - Maintain a high level of communication with the Director, internal and external Business Partners, and Project teams. Assess and analyze training requirements based on project and partner branch feedback. Manage branch relationships through initiative-taking communication and sharing of best practices to ensure training needs are being met.

Develop Training

Material - Develop and maintain integrated and comprehensive “training” material for assigned applications.



Develop and maintain “trainer” support material for assigned applications. Work with key partners to review materials and adjust as required.

Follow the dept documentation standards for all training related materials. Keep up to date on all supported applications and integration with the advisor’s business to ensure effective delivery of the training and that the training material is effectively maintained and updated when required. Delivery of Training - Deliver technology and business training to all CIBC Private Wealth users and various head office employees.

Ensure that training and documentation being delivered is current, accurate and meets the needs of the end user. Deliver training material in a variety of formats – including written, pre-recording and virtual live training. Solicit and review feedback regarding training delivery and use feedback to make adjustments for ongoing improvement.

Project

Management - Attend project meetings to stay up to date with project initiatives and provide feedback as appropriate. Participate in regular team meetings to stay up to date with upcoming projects and provide feedback as appropriate. Complete training activities as assigned in the project plan.

Participate in national application rollouts You will manage personal timelines associated with training projects. Develop and implement timely communication to assigned branches on upcoming training sessions and initiatives.



You have a degree or diploma in adult education or you’ve gained enough experience and working knowledge of adult learning principles and instructional techniques.

Completion of the Canadian Securities Course, CPH and PFP, is an asset. You have exemplary communication skills- You have a creative mind and use both your spoken communication and experienced writing skills in both English and French, when dealing with financial professionals. Leveraging technology - You have excellent PC skills using the Microsoft suite of applications and posses superior presentation skills via multiple methodologies, combined with extensive knowledge and skills in learning design and delivery.

You have working knowledge of Waterfall and Agile technology delivery process. You’re fluent in French and English to serve our clients in the community. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process.

Business

Operations, Change Management, Communication, Deliverables Management, Instructional Design, Long Term Planning, Needs Assessment, People Management, Storyboards, Training and Development #

📌 Remote Bilingual Training Specialist (Toronto)
🏢 CIBC
📍 Toronto