Job Details:# Client Success Manager# Jonas Club# Markham, ON THE COMPANYGary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals.

Jonas

Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas

Software is the valued technology partner of over 8000 customers worldwide in 15 countries. POSITIONThe Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals. This role serves as the primary post-sale contact for assigned clients, working cross-functionally to deliver a seamless and impactful customer experience.

The Client Success

Manager contributes directly to revenue retention, expansion and client satisfaction across their portfolio. The salary range for this role will be between $65,000 - $75,000 CAD. Own the end-to-end customer lifecycle, driving adoption, engagement, and value realization.

Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.

Conduct regular value and goal alignment conversations with clients,



including leading or supporting strategic account reviews with the Territory Client Managers.

Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.

Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.

JOB QUALIFICATIONS: Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.

2 - 5 years of Customer Success, Account Management, or related client-facing experience in SaaS or enterprise software, with a proven ability to manage mid-market or enterprise accounts.

Strong relationship-building and stakeholder management skills, including comfort influencing at the executive level.

Technical proficiency with software systems, including the ability to understand product capabilities, interpret usage/health data, and connect them to business value.

Ability to prioritize and manage multiple accounts in a fast-paced environment.

Familiarity with Salesforce (or another enterprise CRM system). ## ## Business Unit:Jonas Club## Scheduled Weekly Hours:37.5## Number of Openings Available:1## ## Worker Type:Regular## More About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands,



each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world.

We’re a 100% owned subsidiary of Constellation Software Inc., About UsJonas Club Software provides innovative, industry leading solutions for the club business.These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. Before you apply for an opening with Jonas Club Software, here are a few things that you should know:We’re here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. This ensures our financial stability, and gives us the ability to focus on long term objectives.We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions.That’s why we love to promote from within, and offer multiple career development initiatives for our employees.We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings* Company Holiday Parties* Private On-Site Staff Fitness Facility* Beach Volleyball Courts* Staff Fitness Challenges* Much More*Jonas Club is an Equal Opportunity Employer.If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.

📌 (Remote) Client Success Manager (Markham)
🏢 Jonas Club Software
📍 Markham