Junip is looking for someone to help our support our customers. Aspects of the role of are flexible enough that this could be more junior or senior depending on the candidate (with comp adjusting to match). If you’re eager to solve technical problems, take care of our customers & work with a small, ambitious team we’d love to hear from you.

We operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). They both work together to help shoppers make purchasing decisions when buying from ecommerce stores. Resolve difficult/technical customer problems via live-chat, email & video calls (40%) Own our rating on the Shopify App Store by driving recent reviews from happy customers & resolving negative reviews (25%) Manage Fin,



our AI support agent which resolves ~75% of customer problems (10%) Curiosity - actively learning more about the product, problems customers face & ways we can best support them Experience in customer facing roles We have an office in Kitchener Day to day is typically flexible/remote This role has a flexible scope ~ As long as you're eager to own solving customer problems (chat, email, calls) as an individual contributor, we can scale the rest of the scope up or down quite a bit depending on experience.

If you're interested but think you're too junior or senior, please still apply. #

📌 Remote Community Support Specialist (Toronto)
🏢 Junip
📍 Toronto