Elevate your career with Convatec as a Remote Customer Care Specialist. Engage with customers to foster interest in our products and provide impactful solutions that enhance lives. As a crucial member of the Customer Relationship team, this role involves executing high volumes of inbound and outbound calls to connect with consumers.

You'll identify customer needs and engage them in meaningful conversations, aiming to exceed goals through effective communication and support. Your insights will also inform marketing strategies as you contribute to our mission of offering best-in-class medical solutions. Key Responsibilities:

- Conduct high-volume inbound and outbound calls
- Identify customer needs and engage in dialogue
- Plan and prioritize activities for goal achievement
- Provide outstanding customer experiences and advice
- Collaborate with marketing for campaign feedback

Requirements:

- High School Diploma/GED required
- 1+ years in customer service or call center
- Solid verbal and written communication skills
- Proven ability to conduct structured conversations
- Familiarity with database management programs

Bring your communication expertise and passion for customer service to Convatec and make a positive impact.

📌 Remote Customer Care Specialist at Convatec (Edmonton)
🏢 ConvaTec
📍 Edmonton